Service Technician/Assembler

Trek Bikes; Cambridge (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

Dental and Vision insurance

Flexible Spending Accounts (FSA)

Free life insurance

Competitive vacation package

401(k) with match and ESOP

Maternity leave 12 weeks 100% pay

Paid holidays

Tuition Reimbursement up to $15,000

Employee discounts

Retail partner discounts

Job summary

Trek Bikes is seeking a Service Technician for the Cambridge store to service and repair bikes, focusing on keeping customers' gear running smoothly. You’ll troubleshoot a range of bikes and gain hands-on experience with new models before they hit the floor.

We value stellar customer service, teamwork, and a genuine passion for learning bike technologies. Prior mechanic experience isn’t required and training is provided.

Qualifications

• Interest in learning bicycle servicing and repairs.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Care for bikes to ensure customers love riding them.
• Troubleshoot repairs and service a variety of bikes.
• Build relationships with customers and help out on busy days.

Skills

Self-motivation

Hospitality

Communication

Attention to detail

Willingness to learn

Learning new tech

No prior experience required

Job description

Job Location: Trek Store Cambridge

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Summary Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Prior mechanic experience is not required!

Compensation Range

Hourly Rate $18.00 - $25.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

Equal Employment Opportunity

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

Company Culture

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.