Service Technician Apprentice

MarineMax; Somers Point (NJ); On-site; USD 15,000 - 27,000; Full time

Job summary

MarineMax in Somers Point, NJ offers a Service Technician Apprentice program designed to train entry-level technicians through a mentor-guided path. You will engage in detailing, yard work, rigging, and parts/service processes while progressing toward OEM certifications.

As an apprentice, you will complete self-led and online coursework, participate in boat shows, and document progress daily. This program emphasizes safety, accuracy, and customer-ready work within a collaborative team.

Qualifications

• Complete self-led and online training curriculum/courses.
• Learn detailing, yard work, rigging and related processes under mentor guidance.
• Pass OEM certification(s) and complete apprenticeship documentation daily.
• Follow the apprenticeship program outline and achieve outlined goals.
• Assist with light duty technician tasks and adhere to safety guidelines.

Responsibilities

• Successfully complete Self-led and online training curriculum/courses.
• Detailing: gain familiarity with products and boat detailing including exterior, interior, buff and wax.
• Yard: understand yard functions, equipment operation, and safe boat movement/storage.
• Rigging: learn product assembly procedures, warranty procedures, and time management.
• Parts: exposure to parts ordering and inventory maintenance.
• Service Advisor: shadow a senior advisor, learn work order management and documentation.
• Sales: understand processes for sales and delivery of new boats.
• Interface with lead technician and riggers daily for acclimation.
• Perform light duty technician tasks such as oil filter changes and general service.
• Set up and participate in boat shows and off-site events.
• Maintain a professional workspace for customer viewing.
• Complete apprenticeship documentation daily.
• Follow the apprentice program and meet all goals.
• Other tasks as assigned.

Job description

OVERVIEW:

The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while completing their outlined goals and tasks.

KEY RESPONSIBILITIES:

• Successfully complete Self-led and online training curriculum/courses
• Successfully learn and exhibit skills in the following areas:
• Detailing-gain familiarity with products as well as understanding nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
• Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
• Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills
• Parts Department-exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance.
• Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor.
• Sales-gain understanding of the processes associated with the sales and delivery of new boats.
• Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role.
• Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs
• Set up and participate in boat shows and other off-site promotional events.
• Maintain a professional and clean workspace for customer viewing.
• Successfully pass OEM certification(s)
• Complete all required apprenticeship documentation daily.
• Follow the apprentice program outline and complete all tasks and meet all goals.
• Other tasks as assigned

KEY RESULT AREAS:

• Complete all aspects of training.
• Improved OEM certification status
• Internal and external customer satisfaction and enthusiasm
• Accurate level of service-done right the first time
• 100% pride in work; always supplying a complete and “0” defect product to the customer.
• Maintain minimum production and accuracy standards