Service Technician Apprentice

SkipperBud's; Sturgeon Bay (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

SkipperBud's in Sturgeon Bay is seeking a Service Technician Apprentice to gain hands-on experience in detailing, yard work, and rigging. The apprentice will complete a structured program under the guidance of a mentor, learning vital skills for the sales, service, and parts departments.

This entry-level role requires enthusiasm for learning and a commitment to meeting training goals, alongside tasks such as oil changes and participation in boat shows. The position also emphasizes maintaining a professional workspace.

Qualifications

• Entry-level position requiring eagerness to learn various skills related to boat maintenance.
• Ability to follow instructions and work under supervision.
• Good communication skills to interact with team members and customers.

Responsibilities

• Complete training curriculum and demonstrate new skills.
• Assist in detailing boats and learn safety guidelines.
• Gain understanding of yard operations and assist in tasks.
• Perform light technician tasks such as oil changes.
• Participate in boat shows and maintain workspace.

Job description

OVERVIEW

The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while completing their outlined goals and tasks.

KEY RESPONSIBILITIES

• Successfully complete Self-led and online training curriculum/courses
• Successfully learn and exhibit skills in the following areas:
• Detailing-gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
• Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
• Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills
• Parts Department-exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance.
• Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor.
• Sales-gain understanding of the processes associated with the sales and delivery of new boats.
• Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role.
• Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs
• Set up and participate in boat shows and other off-site promotional events.
• Maintain a professional and clean workspace for customer viewing.
• Successfully pass OEM certification(s)
• Complete all required apprenticeship documentation daily.
• Follow the apprentice program outline and complete all tasks and meet all goals .
• Other tasks as assigned

KEY RESULT AREAS

• Complete all aspects of training.
• Improved OEM certification status
• Internal and external customer satisfaction and enthusiasm
• Accurate level of service-done right the first time
• 100% pride in work; always supplying a complete and “0” defect product to the customer.
• Maintain minimum production and accuracy standards

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.