Service Technician Apprentice

MarineMax; Pensacola (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Fraser Yachts Group is seeking a service technician apprentice to learn detailing, rigging, and parts and service processes through a structured program. Under a mentor, you will complete on-the-job training and online coursework while gaining exposure to sales, service and parts operations.

You will perform light technician tasks, assist with boat shows, and strive to earn OEM certifications. The role emphasizes safety, precision, and customer-focused service as you build foundational skills in

Qualifications

• Entry-level apprentice program with mentor guidance.
• On-the-job training plus online coursework.
• Exposure to detailing, rigging, sales, service and parts processes.

Responsibilities

• Detailing and boat care including exterior, interior, buff and wax.
• Assist yard team with equipment operation and safe boat handling.
• Learn PDI procedures and product assembly.
• Shadow Service Advisor to learn work orders, warranty procedures and documentation.
• Support sales teams with boat delivery processes.
• Perform light technician tasks and assist with repairs.
• Help set up boat shows and promotional events.
• Maintain a clean, professional workspace.
• Pass OEM certifications.
• Meet with mentor and managers regularly.
• Complete apprenticeship documentation daily.
• Follow program outline and achieve goals.

Skills

Attention to detail

Hands-on learning

Tools

Hand tools

Job description

OVERVIEW:

The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while successfully completing their outlined on-the-job training and on-line and self-led coursework.

KEY RESPONSIBILITIES:

• D etailing-gain familiarity with products as well as understanding nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
• Y ard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
• Rigging-gain exposure to new product assembly procedures and the PDI process.
• Parts Department-exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance.
• Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor. Gain an understanding of warranty procedures and work order entry and begin to develop time management skills.
• Sales-gain understanding of the processes associated with the sales and delivery of new boats.
• Perform light duty technician tasks such as changing oil, general service and warranty repairs, and assist as needed with any other repairs.
• Set up and participate in boat shows and other off‑site promotional events.
• Maintain a professional and clean workspace for customer viewing.
• Successfully pass OEM certification(s)
• Meet daily with the assigned Mentor Technician as well as regular meetings with the Service Manager or Fixed Operations Manager.
• Complete all required apprenticeship documentation daily.
• Follow the apprentice program outline and complete all tasks and meet all goals .
• Other tasks as assigned

KEY RESULT AREAS:

• C omplete all aspects of training.
• Improved OEM certification status
• Internal and external customer satisfaction and enthusiasm
• Accurate level of service-done right the first time
• 100% pride in work; always supplying a complete and “0” defect product to the customer.
• Mai ntain minimum production and accuracy standa rds

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.