Service Technician, Apprentice

Haas Factory Outlet; Northern (KY); Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short- and Long-Term Disability

Paid time off and holiday pay

401K plan with company match

Maternity and Paternity leave

Job summary

Haas Factory Outlet in Warrendale, PA, is seeking an apprentice-level technician for training in troubleshooting, installation, and repair of machine tools. The role emphasizes safety, teamwork, and process improvements, with hands-on learning on customer sites and our showroom.

The position requires a technical background or vocational training, a valid driver's license, passport eligibility, and willingness to travel for training and customer support.

Qualifications

• Minimum of a 2-year technical degree or a high school/vocational path with 2 years of experience in troubleshooting, installation, and repair of machine tools.
• Valid driver’s license with good record; ability to operate company or personal vehicle for business.
• Must obtain and maintain a valid passport; travel to support training and customers as needed.
• Demonstrated commitment to customer satisfaction and professional conduct.
• Ability to work as part of a team and communicate across departments.

Responsibilities

• Progress through apprentice level training or vendor certification program.
• Participate in On the Job Training including installations, showroom prep, repairs, troubleshooting, and preventive maintenance.
• Ensure high quality work and adherence to safety procedures.
• Collaborate with internal teams and external vendors to resolve installation/service issues.
• Document all work records and reports accurately.
• Maintain current technical and communication skills through ongoing development.
• Maintain cleanliness and upkeep of company property.
• Assist with other duties within department as needed.

Skills

Interpersonal communication

Team player

Self-starter

Planning and organization

Education

2-year technical degree (Electronics)

High school diploma or vocational machining training

Tools

Documentation software

Job description

Job Details

Job Location: HFO Pittsburgh - Warrendale, PA 15086

Objective of this position is to learn and become proficient in performing the responsibilities; of troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required and makes recommendations to supervisor on process improvements. This position is considered a Safety Sensitive position.

Pay Range: $30.00 - $35.00 per/hour

ESSENTIAL RESPONSIBILITIES:

• Work towards completing the apprentice level training or vendor certification program at or above expected proficiency.
• Participates in "On the Job Training" including Installations, showroom preparation, repairs, troubleshooting, and preventative maintenance as required by the training program.
• Incumbent ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
• Works with internal team members on proper installation, service/repair procedures for current and new equipment/machines and processes.
• Communicating as needed by our customers to include notification of arrival, progress updates, and checking out upon leaving the customer site.
• Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
• Accurately documents, completes and reports required information for work records and reports.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.
• Responsible for the cleanliness, care, and upkeep of all company property.
• Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability.

Qualifications

• Minimum of a 2-year technical degree in the related fields of study: Electronic, Electrical, Electro/Mechanical, CNC Technology, or a minimum of a High School Degree/Vocational Machining Training and 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products or Maintenance Repair.
• A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business. Company vehicles are assigned at the conclusion of training period.
• Must be able to obtain and maintain a valid Passport. Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand.
• Demonstrated commitment of customer satisfaction.
• Good interpersonal communication skills.
• Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers.
• Demonstrated professional appearance, self-starter and effective planning and organization skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Ability to use PC and job-related software/programs for programming, documentation/record keeping.
• Physical demands; bending, stooping, standing, lifting, pushing, and pulling. Must work in sometimes wet, greasy, and dirty environment.
• Willing to work flexible hours, including weekends and evening hours as required by assigned task or customer demands.

Working Conditions:

Manufacturing work environment which includes moving and lifting mechanical machine components, potentially loud, and dirty equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Job requires hands on work with machine tools and associated equipment.

Perks and Benefits:

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave