Service Technician, Apprentice

Haas Factory Outlet; Warrendale (Allegheny County); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short- and Long-Term Disability

Paid time off and holiday pay

401K plan with company match

Maternity and Paternity leave

Job summary

Haas Factory Outlet in Warrendale is seeking an apprentice technician to learn troubleshooting, installation and repair of machine tools. You will work with the team through on-the-job training and vendor certification programs.

The role requires a 2-year technical degree or equivalent, a valid driver's license and passport for training travel, and a strong safety and customer-service mindset. Flexible hours and growth opportunities are available.

Qualifications

• Apprentice level training or vendor certification program participation.
• Willingness to travel for training and support out-of-state or out-of-country customers.
• Valid driver's license and passport for business travel.
• Experience with troubleshooting, installation and repair of machine tools.

Responsibilities

• Learn and perform troubleshooting, installation and repair of machine tools.
• Accurately document and report required information for work records.
• Communicate arrival, updates and checkout with customers on-site.
• Collaborate with team members on installation and service procedures.
• Maintain cleanliness and care of company property.

Skills

Interpersonal communication

Customer service mindset

Team collaboration

Problem solving

Safety awareness

Education

2-year technical degree in Electronic/Electrical/Electro/Mechanical/CNC

High School Diploma or Vocational Machining Training

Job description

Objective of this position is to learn and become proficient in performing the responsibilities; of troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required and makes recommendations to supervisor on process improvements. This position is considered a Safety Sensitive position.Pay Range: $30.00 - $35.00 per/hourESSENTIAL RESPONSIBILITIES:Work towards completing the apprentice level training or vendor certification program at or above expected proficiency.Participates in "On the Job Training" including Installations, showroom preparation, repairs, troubleshooting, and preventative maintenance as required by the training program.Incumbent ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.Works with internal team members on proper installation, service/repair procedures for current and new equipment/machines and processes.Communicating as needed by our customers to include notification of arrival, progress updates, and checking out upon leaving the customer site.Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.Accurately documents, completes and reports required information for work records and reports.Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.Responsible for the cleanliness, care, and upkeep of all company property.Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability.Minimum of a 2-year technical degree in the related fields of study: Electronic, Electrical, Electro/Mechanical, CNC Technology, or a minimum of a High School Degree/Vocational Machining Training and 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products or Maintenance Repair.A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business. Company vehicles are assigned at the conclusion of training period.Must be able to obtain and maintain a valid Passport. Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand.Demonstrated commitment of customer satisfaction.Good interpersonal communication skills.Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers.Demonstrated professional appearance, self-starter and effective planning and organization skills.Ability to participate as a member of a team, crossing department and divisional lines.Ability to use PC and job-related software/programs for programming, documentation/record keeping.Physical demands; bending, stooping, standing, lifting, pushing, and pulling. Must work in sometimes wet, greasy, and dirty environment.Willing to work flexible hours, including weekends and evening hours as required by assigned task or customer demands.Working Conditions:Manufacturing work environment which includes moving and lifting mechanical machine components, potentially loud, and dirty equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Job requires hands on work with machine tools and associated equipment.Perks and Benefits:Medical, Dental, and Vision InsuranceShort- and Long-Term DisabilityPaid time off and holiday pay401K plan with company matchMaternity and Paternity leave