Service Technician, Apprentice

Gosiger; Warrendale (Allegheny County); On-site; USD 82,656,000 - 99,187,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Short- and Long-Term Disability

Paid time off and holiday pay

401K plan with company match

Maternity and Paternity leave

Job summary

Gosiger seeks an apprentice level technician in Warrendale, PA to learn troubleshooting, installation, repair, and preventive maintenance of machine tools. You will work with an experienced team to develop technical skills, document work, and ensure safety standards on every site visit.

The role requires travel for training and customer sites, a valid driver's license, and a willingness to work flexible hours, including weekends. Company-provided benefits support job growth and safety.

Qualifications

• 2-year technical degree or 2 years related experience in machine tools maintenance.
• Valid Driver's License with good driving record; ability to operate company or personal vehicle.
• Passport valid; travel for training and customer sites.
• Commitment to customer satisfaction.
• Good interpersonal communication.
• Professional appearance; self-starter with planning and organization skills.
• Team player; cross-department collaboration.
• Able to use PC and job-related software for documentation/records.
• Physical requirements: bending, lifting, dirty environment.
• Willing to work flexible hours including weekends/evenings.

Responsibilities

• Pursue apprentice level training or vendor certification.
• Participate in on-the-job training including installations, showroom prep, repairs and preventive maintenance.
• Maintain high quality standards and follow safety procedures.
• Collaborate with internal teams and vendors on installation/service procedures.
• Communicate with customers about arrival, progress updates and checkout.
• Document and report required information for work records.
• Maintain current technical and communication skills through ongoing development.
• Ensure cleanliness and upkeep of company property.
• Support other tasks within department as needed.

Skills

Troubleshooting

Teamwork

Communication

Safety awareness

Self-motivation

Education

Two-year technical degree or related training

High School diploma with Machining Training

Tools

PC/software for documentation

Job description

Objective of this position is to learn and become proficient in performing the responsibilities; of troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required and makes recommendations to supervisor on process improvements. This position is considered a Safety Sensitive position.

Pay Range:

$30.00 - $35.00 per/hour

Essential Responsibilities

• Work towards completing the apprentice level training or vendor certification program at or above expected proficiency.
• Participates in "On the Job Training" including Installations, showroom preparation, repairs, troubleshooting, and preventative maintenance as required by the training program.
• Incumbent ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
• Works with internal team members on proper installation, service/repair procedures for current and new equipment/machines and processes.
• Communicating as needed by our customers to include notification of arrival, progress updates, and checking out upon leaving the customer site.
• Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
• Accurately documents, completes and reports required information for work records and reports.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.
• Responsible for the cleanliness, care, and upkeep of all company property.
• Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability.

Qualifications

• Minimum of a 2-year technical degree in the related fields of study: Electronic, Electrical, Electro/Mechanical, CNC Technology, or a minimum of a High School Degree/Vocational Machining Training and 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products or Maintenance Repair.
• A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business. Company vehicles are assigned at the conclusion of training period.
• Must be able to obtain and maintain a valid Passport. Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand.
• Demonstrated commitment of customer satisfaction.
• Good interpersonal communication skills.
• Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers.
• Demonstrated professional appearance, self-starter and effective planning and organization skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Ability to use PC and job-related software/programs for programming, documentation/record keeping.
• Physical demands; bending, stooping, standing, lifting, pushing, and pulling. Must work in sometimes wet, greasy, and dirty environment.
• Willing to work flexible hours, including weekends and evening hours as required by assigned task or customer demands.

Working Conditions

Manufacturing work environment which includes moving and lifting mechanical machine components, potentially loud, and dirty equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Job requires hands on work with machine tools and associated equipment.

Perks And Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave