Service Technician (48248)

MCE - Motion & Control Enterprises, LLC; Bolingbrook (IL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

AD&D

Disability insurance

401(k) match

PTO & holidays

Tuition reimbursement

Parental leave

EAP

Voluntary benefits

Job summary

Swanson Flo is seeking a Field Service Technician to diagnose and repair valves, actuators, and process control instrumentation at customer facilities and in-house repair locations in Bolingbrook, IL. This is a hands-on, customer-facing role requiring both mechanical skill and strong communication with clients.

The position offers competitive pay based on experience and a full benefits package. Travel to customer sites is required up to a week at a time, with opportunities for growth within

Qualifications

• Working knowledge of process control equipment including valves, actuators, and instrumentation.
• Strong mechanical aptitude and hands-on problem solving.
• Ability to read work instructions, P&IDs, wiring diagrams, and manuals.
• Strong customer-facing communication and professionalism.
• Valid driver's license with clean record and willingness to travel up to a week.
• Basic math skills (fractions, decimals, measurements).

Responsibilities

• Repair, assemble, and start up valves, actuators, and instrumentation at customer sites and in-house.
• Calibrate field instruments to specification.
• Troubleshoot equipment and complete repairs on-site or in-house.
• Ensure service is completed efficiently, safely, and to specifications.
• Document findings and recommendations for each service call.

Skills

Process control equipment knowledge

Mechanical aptitude

Reading schematics & manuals

Customer-facing communication

Valid driver’s license

Willingness to travel

Basic math skills

Job description

Field Service Technician — Valves, Actuators & Process Control

Competitive Pay — Based on Experience | Bolingbrook, IL | Full-Time

Swanson Flo, an MCE Company

Are you a technically skilled and customer-focused professional who takes pride in diagnosing and resolving process control equipment issues on-site and getting customers back up and running?

As a Field Service Technician at Swanson Flo, you will be a front-line representative working directly with industrial and municipal customers to evaluate, repair, assemble, and start up valves, actuators, and process control instrumentation — both at customer facilities and at our in-house repair locations. This is a technically demanding, customer-facing role that requires equal parts mechanical ability and people skills. You will diagnose problems, apply proper safety practices, and ensure every job is completed efficiently, on time, and to specification.

If you have a strong background in process control equipment, a genuine interest in product technology, and the communication skills to build lasting customer relationships, this is a role worth exploring.

Compensation & Benefits

Competitive pay based on experience. We take care of our team with a full benefits package:

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement — we invest in your development.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

What You'll Do

Field Service and Repair

• Repair, assemble, and start up valves, electric and pneumatic actuators, and general process control instrumentation at customer facilities and at Swanson Flo in-house repair locations.
• Calibrate field instruments including level, pressure, temperature, and flow transmitters to specification.
• Troubleshoot process control equipment including valves, actuators, and instrumentation and complete repairs at the customer site or in-house as required.
• Ensure all customer equipment service is completed efficiently, on time, and correctly according to specifications.
• Assist with shop assembly needs as time and workload permit.

Customer Diagnosis and Safety

• Diagnose customer problems using proper tools and equipment, following on-the-job safety practices throughout every engagement.
• Complete accurate job documentation for every service call, including findings, work performed, and recommendations.
• Obtain and maintain required safety certifications for customer site access.
• Travel to customer sites as needed, with the ability to travel up to a week at a time when required.

Customer Relationship Management

• Serve as a direct, professional point of contact for customers during all service engagements — building trust and contributing to long-term customer satisfaction.
• Communicate clearly with customers on equipment status, repair options, and recommended next steps.
• Contribute actively to building strong, lasting customer relationships that reflect well on Swanson Flo and MCE.

Qualifications

What We're Looking For

Must Have

• A working knowledge of process control equipment including valves, actuators, and instrumentation.
• Strong mechanical aptitude with a genuine interest in product technology and hands‑on problem solving.
• Ability to read and interpret written work instructions, P&IDs, wiring diagrams, and technical manuals.
• Strong people skills comfortable working directly with customers and representing the company professionally at all times.
• Valid driver's license with a clean driving record.
• Ability and willingness to travel up to a week at a time when needed.
• Basic math skills including fractions, decimals, and measurements.

Nice To Have

• 3 to 5 years of experience in valve and actuation repair and service.
• Knowledge of industrial instrumentation, controls, and system setup.
• Experience with welding and machining.
• Familiarity with safety certification requirements for industrial and municipal facility access.

About Swanson Flo

Founded in 1960 and headquartered in Plymouth, MN, Swanson Flo is a regional distributor of process instrumentation, flow control valves, actuators, and related equipment, providing critical value-added services including actuated valve assemblies, field services, and shop repairs for industrial and municipal customers across 13 states in the upper Midwest and beyond. Swanson Flo operates warehouse and service locations in Plymouth, MN; Bolingbrook, IL; Pewaukee, WI; and Indianapolis, IN.

Swanson Flo joined Motion and Control Enterprises (MCE) in 2023, giving the team the resources and reach of a top-50 national industrial distributor while keeping the technical expertise and customer-first culture that have defined Swanson Flo for over six decades.

Swanson Flo and MCE are proud Equal Opportunity Employers. We welcome applicants of all backgrounds, experiences, and identities.

If you are a technically skilled, customer‑focused professional who wants to build expertise in process control field service, we would love to hear from you.