Service Technician

Cole-Parmer Instrument Company; Vernon Hills (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) company match

Paid Time Off

Paid Holidays

Tuition Assistance

Job summary

Cole-Parmer Instrument Company in Vernon Hills, IL is seeking a Service Technician to repair and service SPEX Sample Prep equipment. You will support internal and external customers with mechanical and electrical repairs and documentation.

The role requires troubleshooting from schematics, performing QC checks, and creating work orders in the MRP system. Field visits are possible (<10% travel) to assist customers.

Qualifications

• Knowledge of electronics, mechanics and scientific principles related to repair to circuit board level.
• Ability to read troubleshooting schematics, parts lists and wiring diagrams.
• Strong communication skills for written and oral technical inquiries.
• Proficient math skills for repair estimates and calculations.
• Ability to read blueprints and schematics and use standard hand tools.

Responsibilities

• Troubleshoot and repair electro-mechanical lab sample prep equipment per drawings and schematics.
• Test and verify equipment meets specifications and document results.
• Generate and complete work orders in the MRP system.
• Drive quality and process improvements and support SPEX products.
• Respond to customer and dealer inquiries via phone and email.
• Provide technical documentation to assist troubleshooting and repairs.
• Field service and customer visits as needed (<10% travel).
• Maintain safety and accuracy in all repair activities.

Skills

Electronics

Mechanics

Schematics reading

Troubleshooting

Communication

Math calculations

Blueprints & diagrams

Hand tools

Computer skills

Education

High School degree

Associates or trade school degree preferred

Tools

MRP system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Reports To: Metrology Supervisor

Work Type: Onsite

FLSA Status: Non-exempt

Position Summary

The Service Technician will be responsible for mechanical and electrical repair of sample preparation equipment and accessories. This role will also provide service support for internal and external customers.

Key Responsibilities

• Troubleshoot and repair electro-mechanical laboratory sample preparation equipment according to mechanical drawings and electronic schematics.
• Test and verify that equipment meets specification.
• Perform final quality control evaluation of equipment and document results.
• Generate and complete work orders in computer based MRP system.
• Drive quality and process improvement initiatives
• Provide service support for the entire line of SPEX Sample Prep products
• Respond to technical inquiries from customers and dealers via phone and email
• Prepare technical documentation to assist our customers agents in troubleshooting and repairs
• Create/improve statement of work, other technical procedures and documentation needed in performance of duties.
• Field service and customer visits when required (<10% travel)
• Other duties as assigned

Education

• High School degree or equivalent is required. Associates or trade school degree is preferred.

Experience

• Minimum 2 years of experience in electro-mechanical repair/service preferred.

Qualifications

• Must possess practical knowledge of electronics, mechanics and scientific principles in relation to repair to circuit board level.
• Must be able to read troubleshooting schematics, parts list and wiring diagrams, to resolve technical problems.
• Must possess communication skills to respond to technical questions in writing or orally in a clear, concise manner.
• Must possess math skills to be able to calculate repairs estimates.
• Ability to read, understand, and work from blueprints and schematics.
• Ability to use standard hand tools.
• Basic computer skills required.
• Physical requirements include the ability to lift 50 pounds.
• Excellent interpersonal and verbal and written communication skills are essential.
• Salary Range: $22-$33/hr, depending on location, experience, and qualifications.
• Benefits coverage begins day 1, including the following:
  • Medical, Dental, Vision Insurance
  • Disability Insurance
  • Life Insurance
  • 401(k) company match
  • Paid Time Off (15 days annually)
  • Paid Holiday time (10 company-designated days)
  • Tuition Assistance
  • Additional benefits available with company package

This position has not been approved for Relocation Assistance.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all the duties and responsibilities associated with it.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.