Service Technician

RHI Magnesita; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Representative to enhance customer satisfaction through effective communication and oversight of product installations. This role involves visiting clients to ensure optimal inventory levels and installation practices, thereby maximizing product longevity. The ideal candidate will possess strong organizational skills and the ability to work both independently and collaboratively. With a focus on results and problem-solving, this position offers an exciting opportunity to contribute to a leading supplier in the refractory industry while enjoying a competitive compensation package and various benefits.

Benefits

Competitive compensation package

Health/Dental care benefits

Generous 401k/pension matching

Company reimbursed fitness memberships

Education reimbursement program

Continuous learning courses

Qualifications

• 2-5 years' experience in refractory environment or construction/installation.
• Strong verbal and written communication skills required.

Responsibilities

• Communicate with customers about product needs and timelines.
• Oversee product installation and ensure best practices are followed.

Skills

Verbal Communication

Written Communication

Time Management

Problem-Solving

Organizational Skills

Education

High School Diploma or equivalent

Tools

Computer Skills

Job description

Field Service Representative

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes exceeding 1,200°C in a wide range of industries, including steel, cement, non-ferrous metals and glass. With a vertically integrated value chain, from raw materials to refractory products and full performance-based solutions, RHI Magnesita serves customers around the world, with over 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices. RHI Magnesita intends to leverage its leadership in terms of revenue, scale, product portfolio and diversified geographic presence to target strategically those countries and regions benefiting from more dynamic economic growth prospects.

The Group is listed within the Equity Shares (Commercial Companies) category ("ESCC") of the Official List of the London Stock Exchange (symbol: RHIM) and is a constituent of the FTSE 250 index, with a secondary listing on the Vienna Stock Exchange (Wiener Börse). For more information please visit: www.rhimagnesita.com

What we have to offer?

• Competitive compensation package, health/dental care benefits/generous 401k/pension matching programs.
• Company reimbursed fitness memberships.
• Education reimbursement program plus continuous learning courses.

POSITION SUMMARY:

The position of Field Service Rep will report to the Field Sales Representative responsible for the specific customer(s). The Field Service Rep will be responsible for visiting customers to confirm inventory levels are appropriate for jobs being performed, that products are installed using best practice mentality to ensure optimal product life is achieved, and to communicate results to the Field Sales Rep and Technical Staff.

CORE RESPONSIBILITIES AND TASKS

• Communicate with customer, needs and timelines for product and installations
• Oversee product installation and use
• Ensure best practice is being used as it relates to the specific product(s)
• Provide feedback on product and installations to Sales and Technical Staff

POSITION REQUIREMENTS

• 2-5 years' experience in refractory environment or construction/installation
• High School Diploma or equivalent
• Strong verbal and written communication skills
• Must be highly organized and exhibit time management skills
• Must be results-oriented and demonstrate the ability to work independently and in a team environment
• Must possess good problem-solving abilities
• Position can require physical handling of brick and bagged materials for installation

Special Position Requirements

• Travel anticipated between 25-100%

Preferences

• Refractory/steelmaking experience preferred
• Experience in heavy industrial environment
• Good computer skills preferred