Service Technician

DigiDoc, Inc. dba Public Sector Solutions Group; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading technology solutions provider is seeking an Office Services Technician (DocuCare – Level 3) to deliver technical support for document management systems. This full-time role requires troubleshooting and configuration of printing devices, with a focus on customer service in a mission-driven public sector environment. Candidates should possess strong technical skills and a high school diploma, with additional technical education preferred. The position offers exposure to enterprise-level office technology.

Qualifications

• Minimum 1 year customer service experience.
• At least 2 years of experience resolving printer and equipment issues.

Responsibilities

• Provide advanced troubleshooting and break-fix support for printing equipment.
• Perform device configuration including IP addressing and user access.
• Install printer drivers and manage on-site parts inventory.

Skills

Advanced troubleshooting

Customer escalation skills

Technical aptitude

Education

High School Diploma or equivalent

2-year technical degree preferred

Job description

Office Services Technician (DocuCare – Level 3)

Company: Public Sector Solutions Group (PS2G)

Location: Onsite

Clearance: As required

Position Overview: PS2G is seeking a highly skilled Office Services Technician (DocuCare – Level 3) to provide advanced technical support for document management systems and networked printing environments. This role serves as a technical escalation point and delivers both onsite and remote device support.

Key Responsibilities:

• Provide advanced troubleshooting and break‑fix support for printing equipment
• Perform device configuration including IP addressing, scan‑to‑email/file setup, and user access
• Install printer drivers and map devices to end‑user systems
• Support printer networking and escalate issues as needed
• Perform remote monitoring and remote solve using Xerox Device Management tools
• Manage on‑site parts and consumables inventory
• Provide end‑user training on equipment operation
• Coordinate service calls with Xerox and third‑party vendors
• Apply software updates and patches
• Support non‑Xerox devices as required
• Accurately report service activity in designated systems
• Promote Xerox Office Solutions when appropriate
• Lift up to 50 pounds and travel locally if required

Qualifications:

• High School Diploma or equivalent
• 2‑year technical degree preferred
• Minimum 1 year customer service experience
• At least 2 years of experience resolving printer and equipment issues
• Advanced troubleshooting and customer escalation skills
• Strong technical aptitude and documentation skills

Why Join PS2G:

• Mission‑driven public sector work
• Exposure to enterprise‑level office technology environments
• Professional, team‑oriented culture

Seniority Level: Not Applicable

Employment Type: Full‑time

Job Function: Customer Service

Industries: IT Services and IT Consulting

Benefits:

• Medical insurance
• Vision insurance
• 401(k)