Service Technician

US Networking Company; Trenton (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading networking solutions firm in New Jersey seeks an experienced Service Technician to develop business opportunities and generate leads. Candidates should have over 7 years in business development, strong skills in customer rapport and sales negotiation. Responsibilities include understanding client needs, presenting value propositions, and ensuring successful job completions independently. Ideal candidates possess a valid Driver's License and technical knowledge in networking and computers.

Qualifications

• 7+ years of experience in business development and service work is required.
• Ability to work in fast-moving, cross-functional environments.
• Experience with executive level business and marketing leaders is a plus.
• Must have a valid Driver's License and understanding of computers and networking.

Responsibilities

• Generate leads and develop business opportunities.
• Initiate sales processes by understanding client requirements.
• Build rapport with clients and present value propositions.
• Grow clients by introducing new products/services.
• Ensure job completion without helpdesk assistance.

Skills

Business development

Sales negotiation

Customer rapport building

Technical problem-solving

Public communication

Job description

As a service team member, you’ll be on the fore-front of cutting edge technology, high end training and sophisticated systems through our Service Department. As a member of our Service Technician Team your main role will be to generate leads by developing a rapport with clients, understanding our service opportunities, helping with qualifying and closing sales and more importantly keep each of our clients and their businesses informed about new products or services that they may require or wish to purchase from time to time.

You’ll

• Plan, develop business opportunities at your assigned jobsites.

• Initiate sales process by collecting and understanding clients requirements.

• Build rapport with potential clients, clearly presenting our value proposition and capabilities; overcome objections and negotiate while keeping the company’s best interest at heart.

• Grow clients by both introducing them to new products/ services and by expanding existing product/service offered.

• Contribute by sharing competitive products information and customer needs to our clients and their businesses.

• Achieve revenue goals by leading customers through an end-to-end sales cycles by completing technical work fast and effectively.

You’ll have

• 7+ years of relevant work experience in business development and service work.

• Experience in highly cross-functional, fast-moving, global environment.

• Experience working with executive level business and marketing leaders within client organization.

• Passion to learn and solve complex customer requirement.

The Service Technician's Job Description & Requirements:

• Check Cables, Check for Updates, &/or Install new software.
• Checks for Existing Service Provider, Replace or Install Cables where needed.
• Installs / Repairs and / or Digital Marketing Equipment, makes adjustments as needed.
• Works with Management and Business to ensure job completion.
• Service Tech is the main team on a job site and must be able to complete the job without the assistance of the helpdesk staff.
• Requires a valid Driver's License, understanding of computers and networking, as well as great public communication skills.

Experience in similar business would be a plus.

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