Service Technician

United Flow Technologies (UFT); Toledo (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

BissNuss, a UFT company, is seeking a Service Technician to support municipal and industrial water equipment. You will provide technical assistance, consult with customers, quote jobs, and train customers while liaising with the sales team.

The role covers Ohio, Western PA, and West Virginia, requiring travel to customer sites. Strong mechanical, electrical, and hydraulic skills, plus 2+ years of field experience and a valid driver's license, are essential.

Qualifications

• 2+ years of field technician experience.
• Strong mechanical, electrical and hydraulics knowledge.
• Ability to communicate technical issues clearly to customers.
• Willingness to travel across Western PA, Ohio, and West Virginia.
• Valid driver's license.

Responsibilities

• Analyze findings to identify root causes and recommend repairs.
• Coordinate resolution with engineering, customer service and other teams.
• Provide start-up/commissioning services and training.
• Quote jobs when applicable.
• Perform mechanical, electrical, and hydraulic service on products.
• Support management with field service and warranty issues.
• Monday–Friday core hours; travel as required.
• Travel to customer locations within territory.

Skills

Field tech experience

Mechanical knowledge

Electrical knowledge

Hydraulics knowledge

Customer communication

Job description

BissNuss, a UFT company has been serving the water and wastewater industry for more than 35 years. Specializing in municipal and industrial applications, we offer the best in Process Equipment, Screens / Grinders / Grit Removal, Solids Handling, Valves / Gates, Chemical Feed / Disinfection, Blowers / Pumps / Mixers, Scrubbers / Odor Control - Chemical / Dry, Support Product.

The Service Technician role will support BissNuss and the related product and service lines (municipal Industrial equipment). This person provides customers with technical assistance, consulting services, quoting, training, and acts as liaison between customers and the company's sales team.

• Plan and coordinate activities concerned with investigating and resolving customer reports of technical problems
• Represent the Company in the support of product startup, warranty service and billable repair

This position will cover the Ohio, Western PA, and West Virginia territory, this role requires travel to customers locations.

What you’ll do:

• Analyze, review, and inspect the findings to determine source of problem, recommend repairs, replacements, or other corrective actions
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provide start-up/commissioning services or other training to customer
• Quote jobs when applicable
• Perform mechanical, electrical, and hydraulic service on products and perform adjustments
• The position also assists management in sales, field service, and warranty issues
• Primary work hours will be Monday through Friday
• Work hours will vary based on customer requirements

What you bring:

• 2+ years of related field technician experience
• Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge
• Ability to professionally communicate technical issues with customers with varying degrees of technical expertise
• Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review
• Proven ability to initiate and maintain strong working relationships with internal and external customers
• Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills
• Ability to travel throughout Western PA, Ohio, and West Virginia
• Valid driver license

Join our team to innovate the future of water and wastewater. You’ll collaborate with coworkers who are the best and the brightest, challenge yourself on exciting work, and help build the best water and wastewater platform company in the U.S.

BissNuss is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.