Service Technician

United-Flow-Technologies; Pittsburgh (Allegheny County); On-site; USD 52,000 - 72,000; Full time

Job summary

BissNuss, a UFT company, seeks a Service Technician to support municipal and industrial equipment across Ohio, Western PA, and West Virginia. Travel to customer sites is required; you will diagnose, troubleshoot, quote, and perform startup and service work.

You will work with engineering and sales, maintain documentation, and communicate technical issues clearly. A strong mechanical, electrical, and hydraulic background and a valid driver's license are essential.

Qualifications

• 2+ years of related field technician experience.
• Strong mechanical, electrical, and hydraulics knowledge.
• Ability to communicate technical issues with customers clearly.
• Ability to document startup, troubleshooting, and repairs.
• Proven ability to build relationships with customers.
• Attention to detail, good organization and problem solving.
• Willingness to travel to Western PA, Ohio, and West Virginia.
• Valid driver's license.

Responsibilities

• Plan and investigate customer reports of technical problems.
• Represent the company in product startup, warranty service and billable repairs.
• Analyze findings to determine source of problems and recommend actions.
• Coordinate resolution with engineering, service, and sales teams.
• Provide start-up/commissioning services or training to customers.
• Quote jobs when applicable.
• Perform mechanical, electrical, and hydraulic service and adjustments.
• Support management with sales, field service, and warranty issues.

Skills

Field technician experience

Mechanical knowledge

Electrical knowledge

Hydraulics knowledge

Technical communication

Documentation

Travel readiness

Valid driver license

Job description

BissNuss, a UFT company has been serving the water and wastewater industry for more than 35 years. Specializing in municipal and industrial applications, we offer the best in Process Equipment, Screens / Grinders / Grit Removal, Solids Handling, Valves / Gates, Chemical Feed / Disinfection, Blowers / Pumps / Mixers, Scrubbers / Odor Control – Chemical / Dry, Support Product.

The Service Technician role will support BissNuss and the related product and service lines (municipal Industrial equipment). This person provides customers with technical assistance, consulting services, quoting, training, and acts as liaison between customers and the company's sales team.

• Plan and coordinate activities concerned with investigating and resolving customer reports of technical problems.
• Represent the company in the support of product startup, warranty service and billable repair.

This position will cover the Ohio, Western PA, and West Virginia territory, this role requires travel to customers locations.

What you'll do:

• Analyze, review, and inspect the findings to determine source of problem, recommend repairs, replacements, or other corrective actions
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provide start-up/commissioning services or other training to customer
• Quote jobs when applicable
• Perform mechanical, electrical, and hydraulic service on products and perform adjustments
• The position also assists management in sales, field service, and warranty issues
• Primary work hours will be Monday through Friday
• Work hours will vary based on customer requirements

What you bring:

• 2+ years of related field technician experience
• Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge
• Ability to professionally communicate technical issues with customers with varying degrees of technical expertise
• Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review
• Proven ability to initiate and maintain strong working relationships with internal and external customers
• Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills
• Ability to travel throughout Western PA, Ohio, and West Virginia
• Valid driver license

Join our team to innovate the future of water and wastewater.You’ll collaborate with coworkers who are the best and the brightest, challenge yourself on exciting work, and help build the best water and wastewater platform company in the U.S.

BissNuss is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.