Field Service Technician – Water & Wastewater Systems

Ohio Department of Rehabilitation and Correction; Westlake (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

BissNuss is seeking a Service Technician to support municipal and industrial equipment, delivering technical assistance, consulting, and training while serving as a liaison between customers and the sales team.

This role covers Ohio, Western PA, and West Virginia, requires travel to customer sites, and involves mechanical, electrical, and hydraulic service with start-up and warranty support. Typical hours are Monday through Friday, with hours varying by customer needs.

Qualifications

• 2+ years of field technician experience.
• Strong technical background across mechanical, electrical and hydraulics.
• Ability to communicate technical issues to customers of varying expertise.
• Ability to document startup, troubleshooting and repair processes.
• Proven ability to build relationships with customers.
• Attention to detail and strong problem-solving skills.
• Willingness to travel across Western PA, Ohio and West Virginia.

Responsibilities

• Plan and coordinate activities to investigate and resolve customer reports of technical problems.
• Represent the company in product startup, warranty service and billable repair.
• Travel to customer locations throughout Ohio, Western PA, and West Virginia.
• Analyze findings to determine source of problem and recommend repairs or actions.
• Coordinate problem resolution with engineering and service teams to expedite repairs.
• Provide startup/commissioning services or other training to customers.
• Quote jobs when applicable.
• Perform mechanical, electrical, and hydraulic service and adjustments.
• Assist management with sales, field service, and warranty issues.
• Primary work hours are Monday through Friday; hours vary by customer needs.

Skills

Mechanical knowledge

Electrical knowledge

Hydraulics knowledge

Job description

BissNuss is seeking a Service Technician to support municipal and industrial equipment, delivering technical assistance, consulting, and training while serving as a liaison between customers and the sales team.

This role covers Ohio, Western PA, and West Virginia, requires travel to customer sites, and involves mechanical, electrical, and hydraulic service with start-up and warranty support. Typical hours are Monday through Friday, with hours varying by customer needs.