Service Technician

Castleworks; Thousand Oaks (CA); On-site; USD 37,195 - 50,971; Full time

Benefits offered by this job

Commission opportunity

Job summary

Thousand Oaks Plumbing is seeking a skilled Plumbing Service Technician to deliver top-notch residential and light commercial service. You’ll diagnose issues, present solutions, and ensure workmanship meets safety and code standards in Thousand Oaks and surrounding areas.

You’ll use ServiceTitan to manage jobs, estimates, invoicing, and payments, while delivering professional customer service and accurate documentation.

Qualifications

• Proven experience as a Plumbing Service Technician.
• Strong working knowledge of residential plumbing systems and fixtures.
• Proficiency with ServiceTitan.
• Demonstrated sales ability — presenting options and closing recommended work.
• Excellent communication, customer service, and problem-solving skills.

Responsibilities

• Diagnose and resolve plumbing issues in residential and light commercial settings.
• Perform repairs, replacements, and installations to code and company standards.
• Conduct thorough system evaluations and present repair/replacement options to customers.
• Sell recommended services, repairs, and upgrades using approved pricing and sales processes.
• Deliver clear, professional communication and excellent customer service.
• Document jobs, estimates, photos, and notes accurately in ServiceTitan.
• Collect payments and process transactions accurately.
• Keep your service vehicle, tools, and parts inventory clean, organized, and stocked.
• Follow all safety procedures, company policies, and applicable plumbing codes.

Skills

Plumbing expertise

Residential plumbing

ServiceTitan proficiency

Sales ability

Customer service

Tools

ServiceTitan

Job description

Description

$27.00 - $37.00 Plus Commission Opportunity!

Plumbing Service Technician

Are you a skilled plumber who's just as comfortable closing a sale as you are cracking a wrench? Thousand Oaks Plumbing is looking for a Plumbing Service Technician who delivers top-notch residential and light commercial service — someone who diagnoses issues accurately, presents solutions clearly, and leaves every customer better off than they found them.

You’ll use ServiceTitan to manage jobs, estimates, invoicing, and payment collection, and you’ll take pride in professional workmanship, safety, and getting the job done right.

What You’ll Be Doing

• Diagnose and resolve plumbing issues in residential and light commercial settings
• Perform repairs, replacements, and installations to code and company standards
• Conduct thorough system evaluations and present repair/replacement options to customers
• Sell recommended services, repairs, and upgrades using approved pricing and sales processes
• Deliver clear, professional communication and excellent customer service
• Document jobs, estimates, photos, and notes accurately in ServiceTitan
• Collect payments and process transactions accurately
• Keep your service vehicle, tools, and parts inventory clean, organized, and stocked
• Follow all safety procedures, company policies, and applicable plumbing codes

Requirements

What We’re Looking For

• Proven experience as a Plumbing Service Technician
• Strong working knowledge of residential plumbing systems and fixtures
• Proficiency with ServiceTitan
• Demonstrated sales ability — presenting options and closing recommended work
• Excellent communication, customer service, and problem-solving skills
• Valid California driver’s license and acceptable driving record per company policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.