Service Technician

Bridges System Integration; Sterling (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Bridges System Integration is seeking a dedicated Service Team Member to support integrated AV systems at customer sites, perform maintenance, and apply hardware/software updates. You will read and interpret system flow drawings and work closely with a team to ensure reliable operation.

The ideal candidate has strong communication, organizational skills, and experience with AV/VTC setups, DSP configuration, and on-site troubleshooting.

Qualifications

• Seven years or more of combined experience in System Integration, AV / VTC Installation, or site support.
• CTS certification is preferred (or equivalent).
• Completed industry training classes from AMX, Crestron, Barco, Biamp, Extron or QSC.

Responsibilities

• Diagnose/resolve AV hardware & software issues
• Perform system tests, QA, and site surveys
• Support/operate AV & VTC equipment; train users
• Complete AV/IT terminations & basic network setup
• Connect/configure devices via IP/serial Load/adjust DSP & control system files
• Audio system setup; advanced video alignment
• Able to read and comprehend drawings, diagrams, and system flows
• Perform remote and onsite troubleshooting of installed AV systems
• Conduct end-user training of equipment functionality and system usage

Skills

Communication

Customer service

Organization

Problem solving

Presentation/VTC setups

Reading drawings

Education

CTS certification or equivalent

Tools

AMX

Crestron

Barco

Biamp

Extron

QSC

Job description

Description

We are seeking a dedicated and proactive Service Team Member to join our Bridges SI Service Team. In this role, you will be responsible for supporting Integrated AV systems at customer sites, performing maintenance, and providing hardware and software updates as needed. You will also be required to read and interpret system flow drawings. The ideal candidate will demonstrate initiative, vision, and a strong commitment to teamwork.

Responsibilities:

• Diagnose/resolve AV hardware & software issues
• Perform system tests, QA, and site surveys
• Support/operate AV & VTC equipment; train users
• Complete AV/IT terminations & basic network setup
• Connect/configure devices via IP/serial Load/adjust DSP & control system files
• Audio system setup; advanced video alignment
• Able to read and comprehend drawings, diagrams, and system flows
• Perform remote and onsite troubleshooting of installed AV systems
• Conduct end-user training of equipment functionality and system usage

Skills:

• Excellent communication & customer interaction
• Highly organized; handles multiple tasks well
• Proficient with presentation & VTC setups
• Skilled in configuring/integrating complex AV systems
• Works well in fast-paced environments
• Detail-oriented with strong problem-solving
• Recognizes major AV brands/equipment by sight

We encourage candidates from all backgrounds to apply and look forward to welcoming a new member to our team.

Bridges System Integration (Bridges SI) is a recognized industry leader in deploying cutting-edge technologies with an unwavering commitment to quality, security, and reliability. Trusted by Washington D.C.'s most prestigious institutions, Bridges SI has earned its reputation as a dependable technology partner. Through tailored solutions, we empower and safeguard the world’s most critical communications-delivering innovation where it matters most.

Requirements

• Seven years or more of combined experience in System Integration, AV / VTC Installation, or site support
• CTS certification is preferred (or equivalent)
• Completed industry training classes from one or more of the following AMX, Crestron, Barco, Biamp, Extron or QSC