Video Services installation Technician

Concept Plus, LLC; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Concept Plus is seeking a Video Services Installation Technician to install, integrate, and sustain enterprise AV and unified communications systems across client sites. You will deploy and test AV hardware, configure control systems, and support executive meetings and events.

Travel within CONUS may be required; candidate must be a US citizen and have 3–5 years of installation experience. Strong troubleshooting, communication, and customer-service skills are essential.

Qualifications

• Experience operating enterprise AV systems for high-visibility events.
• 3–5 years in AV/UC installations in enterprise environments.
• Experience with Teams Rooms or similar platforms.
• Familiarity with AV over IP and basic network concepts.

Responsibilities

• Operate enterprise AV systems in large venues.
• Support live events with real-time system operation and troubleshooting.
• Install and integrate displays, cameras, mics, and speakers.
• Configure control systems (Extron, Crestron, Q-SYS).
• Terminate and test structured cabling and infrastructure.
• Support Teams Rooms and conferencing tech.
• Perform system commissioning, signal validation, and testing.
• Interpret AV schematics and design docs.
• Install equipment racks with proper cable management.
• Troubleshoot on-site and remote issues.
• Carrying out preventive maintenance to ensure availability.

Skills

AV troubleshooting

Live event support

Microsoft Teams Rooms

AV over IP

Extron/Crestron/Q-SYS

Cable termination

Equipment installation

Education

Associate’s degree in audiovisual technology

Tools

Extron

Crestron

Q-SYS

Job description

About the role

Concept Plus is seeking a Video Services Installation Technician to provide installation, integration, and sustainment support for enterprise audiovisual (AV) and unified communications systems. The technician will execute system deployments, perform troubleshooting, and support refresh and modernization efforts in accordance with approved designs, technical documentation, and established standards. Work is performed independently and as part of a team, with coordination across government personnel, contractors, and vendors to ensure successful delivery of conference room and collaboration capabilities. Travel to customer locations within the continental United States may be required.

What you’ll do

• Operates and manages advanced, enterprise-grade audiovisual systems in a state-of-the-art auditorium environment, including digital audio consoles, video switching systems, presentation management platforms, lighting controls, streaming solutions, and integrated AV infrastructure.
• Ensures flawless execution of live events, executive presentations, conferences, and VIP engagements by performing real-time system operation, signal routing, technical troubleshooting, and rapid issue resolution while maintaining the highest standards of audio and video quality.
• Install and integrate AV and collaboration systems, including displays, LED video walls, cameras, microphones, speakers, and amplifiers.
• Deploy and configure control systems and user interfaces (e.g., Extron, Crestron, Q-SYS, or equivalent platforms).
• Install, terminate, and test structured cabling (CAT5e/6/6a), speaker wiring, and associated infrastructure.
• Deploy and support Microsoft Teams Rooms and related conferencing technologies.
• Perform system commissioning, signal validation, and functional testing.
• Read and interpret AV schematics, drawings, and technical documentation.
• Assemble and install equipment racks, ensuring proper cable management and labeling.
• Troubleshoot and resolve system issues in conference rooms and classroom environments.
• Perform preventive maintenance and sustainment activities to maintain system availability.

Required Qualifications

• US Citizen
• Demonstrated experience operating and troubleshooting large-scale, integrated audiovisual environments, including professional-grade audio mixing consoles, video production switchers, digital signal processing systems, and auditorium control systems supporting high-visibility events and executive-level presentations.
• Minimum of three (3) to five (5) years of experience installing, integrating, and supporting AV and unified communications systems in enterprise environments.
• Experience deploying and supporting Microsoft Teams Rooms or similar enterprise collaboration platforms.
• Working knowledge of AV over IP and basic network integration (e.g., switching, addressing, connectivity).
• Familiarity with AV control and processing systems, such as Extron, Crestron, AMX, Q-SYS, or equivalent technologies.
• Understanding of AV signal flow, including HDMI, DisplayPort, audio systems, and network-based media transport.
• Ability to troubleshoot technical issues in on-site and remote support scenarios.
• Proficiency with installation tools, cable termination tools, and AV/system testing equipment.
• Ability to perform physical installation work, including lifting equipment and working in confined or technical spaces.
• Familiarity with service management tools (e.g., ServiceNow) and standard incident processes.
• Strong problem-solving, communication, and customer service skills.
• AVIXA CTS, CTS-I, or equivalent experience preferred; manufacturer or platform-specific certifications (e.g., Microsoft Teams Rooms, Q-SYS, Crestron) are highly desirable.
• Associate’s degree in audiovisual technology, electronics, information technology, or related field, or equivalent experience.

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.