Service Technician

Sukup Manufacturing Co.; Sheffield (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

Sukup Manufacturing Co. is seeking a qualified candidate for a position responsible for the service, repair, and installation of Sukup products. This role requires strong communication skills, problem-solving abilities, and hands-on mechanical experience.

The ideal applicant will have 1-2 years of relevant experience and be prepared for extensive travel and overnight work. A valid Commercial Driver’s License (CDL) is also necessary.

Qualifications

• 1-2 years of related experience in mechanical/technical applications.
• Ability to use Microsoft Office for reports and correspondence.
• Experience in servicing grain handling equipment.

Responsibilities

• Assist with installation of Sukup equipment.
• Provide technical advice on installation and service.
• Perform service and repair work on Sukup products.

Skills

Mechanical/technical concepts application

Microsoft Office proficiency

Field-service experience

Electrical diagrams knowledge

Problem-solving abilities

Commercial Driver's License (CDL)

Job description

Job Summary

This position is responsible for the service, repair, and installation of Sukup products. This role requires a high degree of communication with customers, the ability to interpret and communicate complex concepts into simple terms, and problem‑solving skills. The position works closely assisting the Service Manager with assigned duties.

Location

Sheffield, Iowa

Essential Job Requirements

• 1-2 years related experience and/or training, or equivalent combination, relative to the application of general mechanical/technical and mathematical concepts to practical situations
• Basic computer programs; ability to use Microsoft Office (Word, Excel) and Microsoft Outlook (Email)
• Experience servicing grain handling equipment or field‑service type work
• Hands‑on mechanical experience and/or knowledge of electrical diagrams and wiring

Preferred Skills

• Demonstrated ability to multi‑task, adapt to change, and excel in a high‑pressure environment
• Ability to read, analyze, and interpret technical procedures
• Proven problem‑solving abilities with the ability to work without direct supervision
• Operation of a commercial motor vehicle with a gross vehicle weight rating (GVWR) of 26,000 or more pounds and maintenance of a valid Commercial Driver’s License (CDL)
• Availability to work extended hours, overtime, and perform extensive travel
• Ability to converse with external and internal customers easily so that they can comprehend information easily
• Ability to write reports and business correspondence as needed

Job Duties

• Assist and/or manage installation of Sukup equipment
• Provide technical advice and information on dealer/customer installation and service of Sukup products
• Perform service/repair work on Sukup products domestically and internationally, as required
• Involvement in the quality assurance inspection and review; research and development projects and testing of Sukup products
• Assist with and/or supervise construction projects at Sukup facilities or at trade shows
• Assist with backorder and shortage deliveries
• Adhere to all safety rules, procedures, and practices
• Maintain current knowledge of equipment, technology, and resources related to repair and servicing of equipment
• Provide the highest level of customer service possible
• Proper, orderly maintenance of tools, equipment, manuals, workspace, and/or vehicle used for company business
• Operate a commercial motor vehicle; maintain a valid CDL; and adhere to DOT regulations and guidelines
• Utilize computer skills to prepare reports and document service calls
• Develop and present Sukup product installation and service training sessions
• Extensive overnight travel and regular overtime
• Other duties as assigned

Equal Opportunity Employer

It is, and will continue to be, the policy of Sukup Manufacturing Co. to practice a program of equal employment designed to assure that all employment decisions and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, veteran status, national origin, disability, age or sex. In addition to providing equal employment opportunities, it is also our policy to provide an environment free from unlawful harassment, including sexual harassment. Any alleged violation of this policy will be investigated and disciplinary action will follow as required.

Immigration Sponsorship

Applicants must be authorized to work for any employer in the U.S. Sukup Manufacturing Co. is unable to sponsor or take over sponsorship of an employment visa at this time unless explicitly annotated within the individual job posting.