Residential Service Technician

Garage Door Partners; Douglasville (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid time off (PTO)

Job summary

A home services company in Douglasville is seeking a dedicated technician for garage door maintenance. In this role, you will build customer relationships, troubleshoot issues, and perform service calls. Ideal candidates possess mechanical skills, excellent communication abilities, and a desire for continual improvement. Benefits include health insurance, 401(k) matching, and performance-based pay with potential earnings of $50K or more.

Qualifications

• Valid Driver's License required.
• Open to certification through internal training.
• Desire for continuous improvement.

Responsibilities

• Complete general garage door maintenance and service calls.
• Establish rapport with customers and present services.
• Troubleshoot system malfunctions.
• Educate customers on finance and maintenance options.
• Maintain organized job site and inventory.

Skills

Mechanical knowledge

Organizational skills

Verbal communication

Written communication

Social skills

Job description

Overview

Description

This is an excellent opportunity to join a team of committed professionals in the home services industry. In this role, you will have the ability to impact our company by working with our maintenance and service teams to ensure that garage doors are working order. Your skills and know-how is key to being a great fit for this role. We are a fast-paced organization, set to thrive and grow in an exciting and stable business sector. You will help us by representing our brand through quality work.

We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand. The right fit for us is someone who takes pride in their work and is committed to ongoing learning.

Responsibilities

• Complete all general garage door maintenance and service calls.
• Establish customer rapport, presenting the right products and services.
• Ask proper questions to troubleshoot system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities and create referral opportunities to our retail team.
• Understand your service criteria and hold yourself accountable for exceeding goals.
• Be professional and knowledgeable to win new referrals and stellar reviews.
• Work along side customer service and dispatch to ensure success of the team.
• Maintain a clean, organized job site and correctly inventoried truck.
• Participate actively in all training exercises and morning meetings.

Requirements

• Working mechanical knowledge and open to being certified through our internal training program.
• Clean, safe driving record.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Advanced social skills and ability to make connections.
• Strong desire to be a better technician tomorrow than you are today.
• Competitive individual contributor who also loves to win as a team.

Full-Time / Schedule

• 8 hour + shift, OT Pay
• Monday to Friday
• Rotating Weekends

A valid and clear Driver's License is required

Pay

• Earn hourly training pay while attending our 3-week free Paid Training!
• Earn $50K, 60K, 70K or more ++ with our performance pay plan

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Paid time off (PTO)