Service Technician

ZipRecruiter; Royersford (Montgomery County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking an Automotive Service Technician dedicated to exceptional customer satisfaction. The role includes inspecting vehicles, troubleshooting issues, and ensuring high-quality service. Ideal candidates should possess ASE certification and demonstrate outstanding communication skills. Join a dynamic team that values professional growth and offers competitive compensation.

Benefits

Health benefits

Paid vacation

Paid holidays

Qualifications

• Experience in performing warranty and non-warranty inspections.
• Proven track record of achieving goals.
• Valid State driver's license and a good driving record.

Responsibilities

• Troubleshoot customer concerns using administrative and technical tools.
• Inspect vehicles for additional sales opportunities.
• Complete all paperwork correctly.

Skills

Customer service skills

Outstanding communication skills

Technical aptitude

Ability to exercise good judgment

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree

Job description

Job Description:

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function. The Service Technician is also responsible for setting goals for personal service improvement, and monitoring progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities:

1. Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
2. Ensure that common courtesy is shown toward all customers you come into contact with.
3. While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged.
4. Keep up to date with all technical publications, Service Communication, and Assist terminal operations.
5. Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time.
6. Address all original customer concerns before moving onto additional sales.
7. Inspect every vehicle for additional sales opportunities, ensuring that the vehicle is maintained to local area and factory recommendations.
8. Ensure the customer's vehicle is returned as clean, or cleaner than when it arrived.
9. Participate in any factory or in-house sponsored training programs offered to you.
10. Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy.
11. Perform any other duties assigned by the Service Manager, ASM, or Group Leader.
12. Always come to work on time, ready to work, and in a clean uniform.

Job Requirements:

Ideal candidates will have:

• Experience in performing warranty and non-warranty inspections, diagnostics, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Superior customer service skills.
• Ability to read and comprehend instructions.
• Ability to exercise good judgment.
• Valid State driver's license and a good driving record.

Required Education:

• High school diploma or equivalent.
• Technical aptitude displayed by ASE certification.
• Technical or trade school degree.

Compensation:

We offer competitive pay, health benefits, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that appreciates your drive, skills, and abilities. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Experience the best that a career in the automotive industry has to offer.

This statement describes the general nature and level of work performed by people assigned to this role. It is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs. We are an equal opportunity employer and a drug-free workplace.

It's time to make the most important move of your career!

Apply now! We would really like to hear from you!