Service Technician

Ace Hardware Corporation; Rockport (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Ace Hardware Corporation is seeking a Service Technician in Rockport, Texas, to provide exceptional customer service by conducting diagnostics, repairs, and maintenance on small engine equipment. The role includes working with various products, achieving performance metrics, and assisting customers on the sales floor.

The ideal candidate should have a high school diploma, experience in mechanical work, and solid communication skills, with the ability to work flexible hours. A valid driver license is also required.

Qualifications

• 1-3 years of shop or mechanic experience preferred.
• Basic knowledge of small engines or automotive repair.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Perform diagnostics and repairs on small engine equipment.
• Achieve assigned metric standards for performance and profitability.
• Help customers on the sales floor.

Skills

Customer Focused communication

Basic repairs and required maintenance

Proficient oral and written communication

Ability to operate vehicles and equipment

Education

High School Degree or G.E.D.

Basic Service Technician certification

Tools

Computer systems

Special tools for repairs

Job description

Job Description-

Service Technician

Position Summary:

Provide excellent customer service by performing basic diagnostics, service repairs and maintenance work on customer and/or dealer‑owned consumer and residential small engine equipment.

Major Responsibilities:

• Achieve assigned metric standards for performance and profitability.
• Performs basic diagnostics and repairs on small engine equipment including 2 and 4 cycle engines. Products to repair include items such as Chainsaws, Lawn Mowers, Weed‑eater, Pressure Washers, generators.
• Participates in Service Training programs required for the development of skills and knowledge.
• Maintains current knowledge of Stihl, Husqvarna, Toro and competitive products.
• Maintains condition of inventory, tools and equipment.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Completes all reports, logs and forms required in conjunction with work assignments.
• Accounts for all time on designated equipment worked on.
• Account for all material used in performing assigned duties.
• Responsible to achieve job specific metrics and sales volume.
• Help customers on sales floor.

Minimum Requirements:

The minimum requirements for this position include:

Education/Training: High School Degree or G.E.D. equivalent. Basic Service Technician certification preferred.

Experience: A minimum of 1-3 years of shop or mechanic experience preferred. Basic knowledge of small engines or automotive repair a plus.

Skills/Knowledge:

• Ability to use company computer systems and achieve a basic to intermediate computer functions.
• Ability to complete Warranty Claims in a timely manner.
• Ability to charge correctly for all service repair work.
• Ability to work in a team environment and independently.
• Proficient oral and written communication skills.
• Customer Focused communication style.
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Forklift experience preferred; or able and willing to learn.

Valid driver license is required and must ensure that driving record remains insurable under the corporate auto policy.

Highly Organized

• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

Physical Requirements:

• Move and handle boxes of merchandise and fixtures occasionally throughout the store, which entails lifting, climbing ladders and performs all functions as set forth by management.
• Ability to perform prolonged standing (up to 11-12 hours a day), walking, reaching, stooping, bending, kneeling, pulling,
• lifting and carrying up to 80lbs. with or without assistance.

Job responsibilities may change based on the needs of the business.