Service Technician

United Site Services; Raleigh (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

United Site Services in Raleigh, NC is seeking a Service Technician to operate a company service truck and drive to customer locations to service, pump, clean portable restrooms and holding tanks. This role is the heart of our business.

Essential duties include completing routes safely and efficiently, performing tasks within USS and DOT safety standards, lifting 50–150 lbs, ensuring the 8-point service standard is met, and delivering friendly, professional customer service on site.

Qualifications

• Minimum two years of commercial driving experience.
• Valid CDL.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Operate a service truck and drive to customer locations to service, pump, and clean portable restrooms and holding tanks.
• Perform all work in a safe manner in accordance with USS and DOT safety standards.
• Lift/push 50–150 lbs frequently during shifts.
• Service portable toilets to USS 8-point standard.
• Interact with customers on-site to ensure services meet their expectations.
• Be flexible to adjust routes to meet customer needs.
• Provide routing feedback to Operations for efficiency and service quality.
• Plan for current and future customer needs.

Skills

CDL

Customer service

Safety awareness

Time management

Communication

Job description

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.


• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.


• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.


• Conduct portable toilets servicing to USS 8 point service standard.


• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.


• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.


• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.


• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.


• Valid CDL.


• Excellent time management, customer service and communication skills.


• Strong problem-solving and decision making skills.