Service Technician

TEKsystems; Raleigh (NC); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Laptop

Tools provided

Limited overtime

On-call light burden

Portal-to-portal pay

Job summary

TEKsystems in Raleigh, NC seeks an intermediate-level field technician for a permanent on-site role supporting bank security systems, including vaults, locks, access control, CCTV, and alarm systems. You will travel within roughly a 2-hour radius, perform 4 service calls daily, and join a team that values hands-on problem solving.

The role emphasizes on-call rotation, strong troubleshooting, and customer service, with limited after-hours work and occasional overnight travel when necessary.

Qualifications

• Must-have: mechanical aptitude and ability to work on vaults, locks and security systems.
• Ability to troubleshoot and diagnose customer issues on site.
• On-call rotation and field travel within a 2-hour radius of Raleigh.

Responsibilities

• On-call rotation roughly once per month with low call volume.
• Drive home the same day; travel site-to-site within Raleigh area.
• Provide service on banking security systems and assist customers professionally.

Skills

vaults

safe systems

locksmith

access control

cctv monitoring

alarm systems

dmp

bosch

paycom

Job description

• Drive home same day
• Most calls occur during banking hours
• Constant Teams communication

Description

Must-Have Technical Traits Mechanical Aptitude On call rotation, driving/field role (2hrs all direction from Raleigh) Examples:

• Working on vaults/safes
• Lock mechanisms
• Fabrication
• Metal work
• Gate systems
• Mechanical troubleshooting Their belief: Mechanical skills can transfer very well into banking security work. ________________________________________ Troubleshooting Ability The technician will primarily be dispatched when:
• Something is broken
• A customer problem exists
• Immediate diagnosis is needed This is not a pure installation/project role. ________________________________________ Service Mindset They want someone comfortable:
• Working independently
• Driving site-to-site
• Walking into customer issues
• Solving problems without constant oversight ________________________________________ Day-to-Day Work Territory
• Home-based position
• Covers roughly a 2-hour radius around Raleigh Daily Workload Expected:
• Approximately 4 service calls per day Top performers:
• 5-6 calls/day Poor productivity:
• 1-2 calls/day ________________________________________ Travel Overnight Travel Very limited. Estimated:
• Around 10% Typically:
• Drive home same day
• Overnight stay only when practical ________________________________________ On-Call Rotation
• Roughly once per month Call Volume Extremely low. Michael stated:
• Since January he could count on one hand how many times someone was actually called out. Banking Environment Benefit Banks close early. Typical pattern:
• Limited after-hours work
• Rare overnight emergencies
• Most calls occur during banking hours

Skills

vaults, safe systems, locksmith, access control, cctv monitoring, alarm systems, dmp, bosch, paycom

Top Skills Details

vaults,safe systems,locksmith,access control,cctv monitoring,alarm systems,dmp,bosch,paycom

Additional Skills & Qualifications

Key Soft Skills These were emphasized almost as much as technical skills. 1. Written Communication Reason:

• Service notes are customer-facing
• Documentation impacts billing
• Poor notes can prevent Convergint from getting paid Candidate must:
• Write clearly
• Document work performed
• Communicate findings professionally ________________________________________ 2. Customer De-escalation The technician will often arrive when something is already broken. They need someone who can:
• Calm frustrated customers
• Communicate professionally
• Create confidence
• Defuse tense situations ________________________________________ 3. Team Player Although technicians work remotely and independently, the team is highly collaborative.
• Constant Teams communication
• Asking for help
• Helping other technicians
• Covering jobs when needed Red Flag "Lone wolf" technicians. Less Attractive Backgrounds: A pure cabling technician. someone whose experience is only:
• Pulling Cat5/Cat6
• Running cable is less desirable than someone with:
• Programming experience
• Troubleshooting experience
• Mechanical aptitude

Experience Level

Intermediate Level

Job Type & Location

This is a Permanent position based out of Raleigh, NC.

Pay And Benefits

The pay range for this position is $58000.00 - $73000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Company vehicle Gas card Laptop Tools provided Limited overtime Very light on-call burden Banking customers operate mostly during business hours. Few emergency callouts. Portal-to-portal pay technicians are paid from the time they leave home until they return home, which can create some overtime through drive time. Work-from-home / field-based autonomy Technicians start and end their day from home rather than reporting daily to an office.

Workplace Type

This is a fully onsite position in Raleigh,NC.

Application Deadline

This position is anticipated to close on Oct 8, 2026.

Equal Opportunity Employer Statements and Company Information

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.