Service Technician

OSF HealthCare; Peoria (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Service Technician to repair, deliver, and pick up durable medical equipment in the community. You will educate patients and caregivers on using the equipment, troubleshoot issues, and ensure safety during home visits.

The role emphasizes excellent communication and strong problem solving while maintaining a high level of service. Eligible candidates have a High School diploma or GED, a valid driver's license with a clean DMV record, and at least 1 year in healthcare

Qualifications

• High School/GED required.
• Valid driver’s license with clean DMV record.
• 1 year healthcare or customer service experience.
• Excellent interpersonal and communication skills.
• Solid computer skills, including Microsoft Office.
• Strong analytical and problem solving skills with attention to detail.

Responsibilities

• Repair, deliver, and pick up durable medical equipment (DME) in the community.
• Promote goodwill with patients and caregivers in the home.
• Instruct patients/caregivers on equipment use; troubleshoot; assess safety; answer questions.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Problem solving

Detail oriented

Education

High School/GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Service Technician repairs, delivers, and picks up durable medical equipment (DME) from people in the community. The Service Technician promotes good will with patients and caregivers while in the home. Upon delivery, the Service Technician instructs the patients and/or caregivers on the use of the equipment, including troubleshooting, assessing for safety concerns, answering questions, and providing feedback as needed.

Qualifications

REQUIRED QUALIFICATIONS:

Education:

• High School/GED

Other Licenses/Certifications:

• Maintains a valid driver’s license.
• Must have a good driving record substantiated by the Department of Motor Vehicles.

Experience:

• 1 year of experience in healthcare and/or customer service.

Other skills/knowledge:

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem solving skills, with the ability to be detail oriented.

OSF HealthCare is an Equal Opportunity Employer.