Service Technician

Vermeer Heartland; Olde West Chester (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO and holiday pay

Medical and life insurance plans

401(K)

Job summary

Vermeer Heartland is hiring a Service Technician at our Cincinnati, OH location. You will apply technical knowledge to diagnose, repair, and maintain Vermeer equipment, often in the field, while documenting work and ensuring customer satisfaction.

Ideal candidates have 1–3 years in a dealership setting, with exposure to Vermeer gear, and can work overtime as needed to meet customer demand. This role emphasizes safety, teamwork, and hands-on problem solving.

Qualifications

• High school diploma or GED equivalent.
• Valid driver’s license and able to meet Heartland insurance providers qualifications.
• 1-3 years of experience as a Service Technician, Field Technician, or equivalent in a dealership environment.
• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus.
• Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.

Responsibilities

• Apply product knowledge, professional expertise and recommended procedures to conduct repairs.
• Perform service work in the field as required.
• Perform routine Preventative Maintenance while checking for other necessary repairs or causes of failure.
• Maintain timely and accurate customer and equipment documentation.
• Effectively utilize written instructions, diagnostic software and necessary equipment for diagnostics, repair and/or installation of equipment and components.
• Enhance the overall customer experience by effectively communicating with the customer and ensuring their equipment is well-cared for during the repair process.
• Collaborate cross-functionally with parts personnel and other departments to ensure the customer is taken care of.
• Proficiently use torches, welders, drills/bits, reamers, taps/dies, and other equipment to fabricate and repair equipment and components.
• Actively participate in routine training courses as assigned, while continuously seeking out opportunities to learn and develop.
• Maintain cleanliness of work area and safely utilize Heartland property and equipment.

Skills

Vermeer product familiarity

Diagnostics and repair

Customer service

Communication

Job description

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are currently seeking a Service Technician at our Cincinnati, OH location. If you’re ready to join a team that is passionate about enhancing the customer experience, we would like to hear from you!

BENEFITS

• PTO and holiday pay
• Medical and life insurance plans
• 401(K)

POSITION RESPONSIBILITIES

• Apply product knowledge, professional expertise and recommended procedures to conduct repairs.
• Perform service work in the field as required.
• Perform routine Preventative Maintenance while checking for other necessary repairs or causes of failure.
• Maintain timely and accurate customer and equipment documentation.
• Effectively utilize written instructions, diagnostic software and necessary equipment for diagnostics, repair and/or installation of equipment and components.
• Enhance the overall customer experience by effectively communicating with the customer and ensuring their equipment is well-cared for during the repair process.
• Collaborate cross-functionally with parts personnel and other departments to ensure the customer is taken care of.
• Proficiently use torches, welders, drills/bits, reamers, taps/dies, and other equipment to fabricate and repair equipment and components.
• Actively participate in routine training courses as assigned, while continuously seeking out opportunities to learn and develop.
• Maintain cleanliness of work area and safely utilize Heartland property and equipment.

POSITION SKILLS/ ABILITIES

• Demonstrated familiarity with Vermeer products and/or similar industrial, agricultural equipment, utilizing mechanical, hydraulic, and electrical systems.
• High-level of computer proficiency with ability to utilize various software for diagnosis, repair and work order documentation/processing.
• Ability to multi-task and work efficiently in a fast-paced, high-demand role on a consistent basis.
• Excellent customer service skills with ability to turn negative situations into positive experiences and opportunities.
• Excellent people management and communication skills for both internal co-workers and external customers and suppliers.
• Available on short notice to work overtime as customer demand or Vermeer Heartland operations dictate.

POSITION REQUIREMENTS

• High school diploma or GED equivalent required.
• Valid driver’s license and able to meet Heartland insurance providers qualifications.
• Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
• 1-3 years of experience as a Service Technician, Field Technician, or equivalent in a dealership environment.
• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus.
• Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.

Safety-sensitive