Field Service Technician - Industrial Equipment & Customer Care

Vermeer Heartland; Olde West Chester (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO and holiday pay

Medical and life insurance plans

401(K)

Job summary

Vermeer Heartland is hiring a Service Technician at our Cincinnati, OH location. You will apply technical knowledge to diagnose, repair, and maintain Vermeer equipment, often in the field, while documenting work and ensuring customer satisfaction.

Ideal candidates have 1–3 years in a dealership setting, with exposure to Vermeer gear, and can work overtime as needed to meet customer demand. This role emphasizes safety, teamwork, and hands-on problem solving.

Qualifications

• High school diploma or GED equivalent.
• Valid driver’s license and able to meet Heartland insurance providers qualifications.
• 1-3 years of experience as a Service Technician, Field Technician, or equivalent in a dealership environment.
• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus.
• Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.

Responsibilities

• Apply product knowledge, professional expertise and recommended procedures to conduct repairs.
• Perform service work in the field as required.
• Perform routine Preventative Maintenance while checking for other necessary repairs or causes of failure.
• Maintain timely and accurate customer and equipment documentation.
• Effectively utilize written instructions, diagnostic software and necessary equipment for diagnostics, repair and/or installation of equipment and components.
• Enhance the overall customer experience by effectively communicating with the customer and ensuring their equipment is well-cared for during the repair process.
• Collaborate cross-functionally with parts personnel and other departments to ensure the customer is taken care of.
• Proficiently use torches, welders, drills/bits, reamers, taps/dies, and other equipment to fabricate and repair equipment and components.
• Actively participate in routine training courses as assigned, while continuously seeking out opportunities to learn and develop.
• Maintain cleanliness of work area and safely utilize Heartland property and equipment.

Skills

Vermeer product familiarity

Diagnostics and repair

Customer service

Communication

Job description

Vermeer Heartland is hiring a Service Technician at our Cincinnati, OH location. You will apply technical knowledge to diagnose, repair, and maintain Vermeer equipment, often in the field, while documenting work and ensuring customer satisfaction.

Ideal candidates have 1–3 years in a dealership setting, with exposure to Vermeer gear, and can work overtime as needed to meet customer demand. This role emphasizes safety, teamwork, and hands-on problem solving.