Heavy Equipment Technician

Vermeer Heartland; Etna Township (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

PTO and holiday pay

Medical and life insurance plans

401(K)

Job summary

Vermeer Heartland, a family-owned dealer of Vermeer industrial equipment, is seeking a Heavy Equipment Service Technician at our Columbus, OH location. The role focuses on applying product knowledge to repairs, performing preventative maintenance, and maintaining accurate service documentation.

The successful candidate will use diagnostic software and cooperate with parts and service teams to ensure excellent customer experience, while upholding safety and cleanliness standards on the job site.

Qualifications

• High school diploma or GED is required.
• Valid driver’s license and ability to meet Heartland insurance provider qualifications.
• Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems is a plus.

Responsibilities

• Apply product knowledge and procedures to conduct repairs.
• Perform routine Preventative Maintenance and identify other needed repairs.
• Maintain timely and accurate customer and equipment documentation.
• Use diagnostic software and equipment for diagnostics, repair and/or installation.
• Communicate with the customer to ensure equipment is well-cared for during repairs.
• Collaborate with parts personnel and other departments to support the customer.
• Participate in routine training and seek learning opportunities.
• Maintain cleanliness of the work area and safely use Heartland property.

Skills

Customer service

Diagnostics software

Multi-tasking

Communication

Overtime availability

Education

High school diploma or GED

Formal technical school training (hydraulics, electrical, gas/diesel engines)

Tools

Diagnostic software

Job description

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are currently seeking a Heavy Equipment Service Technician at our newest Columbus, OH location. If you’re ready to join a team that is passionate about enhancing the customer experience, we would like to hear from you!

BENEFITS

• PTO and holiday pay
• Medical and life insurance plans
• 401(K)

POSITION RESPONSIBILITIES

• Apply product knowledge, professional expertise and recommended procedures to conduct repairs.
• Perform routine Preventative Maintenance while checking for other necessary repairs or causes of failure.
• Maintain timely and accurate customer and equipment documentation.
• Effectively utilize written instructions, diagnostic software and necessary equipment for diagnostics, repair and/or installation of equipment and components.
• Enhance the overall customer experience by effectively communicating with the customer and ensuring their equipment is well-cared for during the repair process.
• Collaborate cross-functionally with parts personnel and other departments to ensure the customer is taken care of.
• Actively participate in routine training courses as assigned, while continuously seeking out opportunities to learn and develop.
• Maintain cleanliness of work area and safely utilize Heartland property and equipment.

POSITION SKILLS/ ABILITIES

• High-level of computer proficiency with ability to utilize various software for diagnosis, repair and work order documentation/processing.
• Ability to multi-task and work efficiently in a fast-paced, high-demand role on a consistent basis.
• Excellent customer service skills with ability to turn negative situations into positive experiences and opportunities.
• Excellent people management and communication skills for both internal co-workers and external customers and suppliers.
• Available on short notice to work overtime as customer demand or Vermeer Heartland operations dictate.

POSITION REQUIREMENTS

• High school diploma or GED equivalent required.
• Valid driver’s license and able to meet Heartland insurance providers qualifications.
• Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
• 1-3 years of experience as a Service Technician, Field Technician, or equivalent in a dealership environment.
• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus.
• Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.

Safety-sensitive