Service Technician

United Flow Technologies; North Dakota; On-site; USD 55,000 - 90,000; Full time

Job summary

BissNuss, a UFT company, seeks a Service Technician to support municipal and industrial equipment. You will troubleshoot, repair, startup, and quote service work, traveling to customer sites across Western PA, Ohio, and West Virginia.

Responsibilities include analyzing problems, coordinating with engineering and service teams, delivering start-up services, and maintaining thorough documentation of repairs and start-ups. A valid driver's license and ability to lift up to 75 lbs are required.

Qualifications

• 2+ years of field technician experience required.
• Strong technical background in mechanical, electrical, and hydraulics.
• Ability to explain technical issues to customers at various levels.
• Ability to document start-ups, troubleshooting, and repairs for records.

Responsibilities

• Analyze, review, and inspect for source of problems and recommend actions.
• Coordinate with engineering and service teams to expedite repairs.
• Provide start-up/commissioning services or training to customers.
• Quote service jobs when applicable.
• Perform mechanical, electrical, and hydraulic service and adjustments.
• Assist management with sales, field service, and warranty issues.
• Primary hours: Monday–Friday; hours vary by customer needs.

Skills

Mechanical knowledge

Electrical knowledge

Hydraulics knowledge

Customer communication

Documentation

Problem solving

Travel readiness

Job description

BissNuss, a UFT company has been serving the water and wastewater industry for more than 35 years. Specializing in municipal and industrial applications, we offer the best in Process Equipment, Screens / Grinders / Grit Removal, Solids Handling, Valves / Gates, Chemical Feed / Disinfection, Blowers / Pumps / Mixers, Scrubbers / Odor Control – Chemical / Dry, Support Product.

The Service Technician role will support BissNuss and the related product and service lines (municipal Industrial equipment). This person provides customers with technical assistance, consulting services, quoting, training, and acts as liaison between customers and the company's sales team.

• Plan and coordinate activities concerned with investigating and resolving customer reports of technical problems.
• Represent the company in the support of product startup, warranty service and billable repair.

This position will cover the Ohio, Western PA, and West Virginia territory, this role requires travel to customers locations.

What you'll do:

• Analyze, review, and inspect the findings to determine source of problem, recommend repairs, replacements, or other corrective actions
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provide start-up/commissioning services or other training to customer
• Quote jobs when applicable
• Perform mechanical, electrical, and hydraulic service on products and perform adjustments
• The position also assists management in sales, field service, and warranty issues
• Primary work hours will be Monday through Friday
• Work hours will vary based on customer requirements

What you bring:

• 2+ years of related field technician experience
• Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge
• Ability to professionally communicate technical issues with customers with varying degrees of technical expertise
• Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review
• Proven ability to initiate and maintain strong working relationships with internal and external customers
• Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills
• Ability to travel throughout Western PA, Ohio, and West Virginia
• Valid driver license with a clean driving record is required
• Ability to lift up to 50 lbs regularly and up to 75 lbs occasionally.
• Comfortable working in industrial environments, including confined spaces, elevated platforms, and variable weather conditions.
• Ability to stand, bend, kneel, and work with tools for extended periods.

Join our team to innovate the future of water and wastewater. You’ll collaborate with coworkers who are the best and the brightest, challenge yourself on exciting work, and help build the best water and wastewater platform company in the U.S.

BissNuss is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.