Service Technician

Hiab USA; North Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus $3,000

Health, vision, dental insurance

401k with 6% match

Paid time off & holidays

Tuition reimbursement

Referral program

Company-provided cell phone, laptop &/

Credit card for business use

Job summary

Hiab USA is seeking a skilled service technician to perform preventive maintenance and repairs on our lifting and material handling equipment at assigned locations in South Carolina. You will follow Manager's instructions and maintain productive customer relationships.

This role requires 3+ years of mechanical, hydraulic and electrical experience, a valid driver's license, and the ability to obtain a DOT medical card. We offer a sign-on bonus and a comprehensive benefits package.

Qualifications

• DOT Medical Card required and maintained for the role.
• Valid Driver's License required.
• No more than 1 moving violation in past year; up to 2 in two years.
• High School diploma or equivalent required.
• 3+ years of mechanical, hydraulic and electrical operations.
• Strong diagnostic and troubleshooting skills.
• Own tools required.
• Adhere to Hiab USA, Inc. procedures and Workplace Instructions.

Responsibilities

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, upgrades and refurbishment) on forklifts, knuckle boom cranes, loaders, liftgates, hooklifts, skiploaders and hoists in line with Manager's instructions.
• Follow safety rules, agreed working practices and environmental requirements.
• Stay up to date with technical bulletins and complete courses when instructed by the District Service Manager.
• Respond to customer queries and concerns to maximize customer satisfaction and follow Hiab Customer Satisfaction Guidelines.
• Keep adequate records, maintain documentation and submit daily reports in the format specified by the District Service Manager.
• Recognize sales opportunities and communicate to District Service Manager.
• Coach/tutor junior colleagues and trainees as necessary.
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System.

Skills

Mechanical experience

Hydraulic systems

Electrical systems

Diagnostic & troubleshooting

Hiab procedures knowledge

Education

High School diploma or equivalent

Tools

Own tools

Job description

• Comprehensive benefit package including: health, vision, dental, company-paid and voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Our benefits include

• $3,000 SIGN-ON Bonus
• Comprehensive benefit package including: health, vision, dental, company-paid and voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at assigned Hiab locations in line with Manager's instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Key responsibilities

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders and Hoists in line with Manager's instructions
• Follow applicable safety rules, agreed working practices and environmental requirements
• Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager
• Respond to customer's queries and concerns to maximize customer satisfaction and follow Hiab Customer Satisfaction Guidelines
• Keep adequate records, maintain documentation and submit daily reports in the format specified by the District Service Manager
• Recognize sales opportunities and communicate to District Service Manager
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

What we are looking for

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Valid Driver's License is required
• No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
• High School diploma or equivalent is required
• 3+ years of mechanical, hydraulic and electrical operations
• Appropriate diagnostic and troubleshooting skills
• Own tools required
• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.