Field Service Technician (North Los Angeles, CA)

Hiab USA; Fontana (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Health insurance

Vision insurance

Dental insurance

Company-paid life insurance

401k with 6% match

Paid time off

Company holidays

Tuition reimbursement

Referral program

Company phone / laptop

Job summary

HIAB USA is seeking a field service technician to perform service, preventive maintenance, safety checks, upgrades and refurbishment on heavy equipment at customer sites and Hiab locations. You will follow Manager instructions and maintain productive customer relationships.

The role requires DOT card, valid license, 5+ years of experience, and travel up to 100%. You will be expected to log daily reports and pursue continuous improvement in service quality.

Qualifications

• 5+ years of mechanical, hydraulic and electrical operations.
• Appropriate diagnostic and troubleshooting skills.
• Own tools required.

Responsibilities

• Inspect, perform service, troubleshoot on forklifts, knuckle boom cranes, loaders, liftgates, hooklifts, skiploaders and hoists.
• Follow safety rules, working practices and environmental requirements.
• Stay updated with technical developments and complete courses when instructed.
• Respond to customer queries to maximize satisfaction and follow Hiab guidelines.
• Keep records, maintain documentation and submit daily reports.

Skills

Mechanical aptitude

Diagnostics

Troubleshooting

Own tools

Travel 100%

Education

High School diploma or equivalent

Tools

Diagnostic equipment

Job description

Benefits

• Comprehensive benefit package including: health, vision, dental, company-paid and voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Our benefits include

• $3,000 SIGN-ON Bonus
• Comprehensive benefit package including: health, vision, dental, company-paid and voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Managers instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Key responsibilities

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders and Hoists in line with Managers instructions
• Follow applicable safety rules, agreed working practices and environmental requirements
• Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager
• Respond to customers queries and concerns to maximize customer satisfaction and follow Hiab Customer Satisfaction Guidelines
• Keep adequate records, maintain documentation and submit daily reports in the format specified by the District Service Manager
• Recognize sales opportunities and communicate to District Service Manager
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

What we are looking for

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Valid Drivers License is requiredNo more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
• High School diploma or equivalent is required
• 5+ years of mechanical, hydraulic and electrical operations
• Appropriate diagnostic and troubleshooting skills
• Own tools required
• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
• This position requires 100% travel

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Equal Opportunity Employer

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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