Service Technician

Greenway Equipment, Inc.; Missouri; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated Service Technician to perform diagnostics and repairs on agricultural equipment. This role involves working independently to ensure high-quality service and maintenance while adhering to safety standards. The ideal candidate will possess a strong understanding of mechanical, electrical, and hydraulic systems, particularly in relation to John Deere equipment. Join a team that values exceptional customer experiences and offers opportunities for career development in a supportive environment. If you are passionate about delivering top-notch service and are eager to grow in your career, this position is perfect for you.

Qualifications

• Experience with mechanical, electrical, and hydraulic systems of John Deere equipment.
• Ability to use diagnostic tools and maintain accurate documentation.

Responsibilities

• Perform diagnostics and repairs on agricultural equipment.
• Participate in training programs to enhance skills and knowledge.
• Mentor junior technicians and apprentices.

Skills

Diagnostics and repairs on John Deere equipment

Mechanical systems understanding

Electrical systems understanding

Hydraulic systems understanding

Ability to diagnose technical issues

Customer service skills

Operating vehicles and equipment

Education

High School Diploma or GED

Tools

Service Advisor

Technical Manual procedures

Job description

We are a team of dedicated individuals who strive to provide top-quality Agricultural, Residential, and Construction equipment as well as unparalleled customer service every day.

Job Description

Overview
The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

1. Performs diagnostics and repairs on John Deere equipment.
2. Performs repairs in the field as required.
3. Develop a thorough understanding of all technology offerings.
4. Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
5. Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
6. Follows all safety rules and regulations in performing work assignments.
7. Prepares all reports and forms required in conjunction with work assignments.
8. Will maintain current product knowledge of John Deere and competitive products.
9. Maintains condition of vehicles, inventory, tools and equipment.
10. Mentors Service Technician Apprentices and junior Service Technicians.

Qualifications

1. Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.
2. Experience using special tools and following Technical Manual procedures.
3. Ability to diagnose technical issues.
4. Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.
5. Positive attitude and a desire to deliver an exceptional customer experience.
6. Excellent skills in operating vehicles and equipment used for diagnostic purposes.
7. High School Diploma, GED, or equivalent experience.
8. Ability to work extended hours and weekends.

Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

About Greenway

For more than 30 years, we have been the trusted equipment dealer of customers from all over Arkansas and Southeast MO. We are recognized by our customers as an innovative and trusted partner who is focused on improving organizational efficiencies through worry free solutions. We provide an energized environment for our employees in which they have pride in their employment, opportunities for career development, and a focus on family. We continue to reinvest in the communities in which we operate, supporting your operation, no matter what the need.