Service Technician

Granco Clark; Michigan; On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Tuition reimbursement

ESOP

Job summary

Granco Clark, Inc. in Michigan is seeking a reliable Service Technician to install, maintain, and repair our equipment at customer sites and at our facility.

You will diagnose issues, perform routine maintenance, and ensure all work is completed safely and efficiently while communicating clearly with clients and team members. The role requires strong electrical, mechanical, and hydraulic knowledge, the ability to read schematics, and hands-on troubleshooting.

Qualifications

• Bachelor’s or associate degree in an applicable discipline preferred.
• Ability to read schematics, manuals and diagnostic tools.
• Strong troubleshooting and repair expertise.
• Excellent communication and customer service skills.
• Ability to document service reports accurately.
• Commitment to safety and following procedures.

Responsibilities

• Direct and coordinate service requests for equipment.
• Diagnose issues and perform preventive maintenance.
• Assist with commissioning and on-floor testing of equipment.
• Prepare technical reports for engineering and management.
• Respond to technical support requests from customers.
• Lead installation layouts and wiring/ piping as required.
• Travel extensively to customer sites.
• Maintain service records and related documentation.

Skills

Electrical systems

Mechanical systems

Troubleshooting

Communication

Customer service

Safety protocols

Education

Bachelor’s/Associate degree

Tools

Allen-Bradley software

Diagnostics tools

Job description

Job Description

Job Description

Position Summary:

We are seeking a reliable and skilled Service Technician to install, maintain, and repair equipment and systems for our customers. The ideal candidate will have strong technical abilities, excellent problem-solving skills, and a commitment to delivering high-quality service. This role involves diagnosing issues, performing routine maintenance, and ensuring all work is completed safely and efficiently. Service Technicians may work on-site at our location or at customer locations and are expected to communicate effectively with clients and team members while maintaining accurate service records.

Core Responsibilities & Essential Functions

• Direct and coordinate customer requests for service of equipment.
• Confer with supervisors and engineering personnel to resolve design and/or operational problems with Granco Clark equipment.
• Assess and resolve customer complaints relating to service.
• Assist with the commissioning activities of Granco Clark where needed.
• Assist with on-floor testing of equipment where needed.
• Assist in the creation and maintenance of service-related documents. Create new documents as needed or requested.
• Keep management informed of current issues relating to customer satisfaction.
• Promote the service department to all customers while representing Granco Clark in a professional, productive, and helpful manner.
• Analyze equipment problems and prepare technical reports for use by engineering and management.
• Extensive travel is a requirement of this position.
• Respond to and resolve requests for technical support from customers and other departments.
• Assist with Part Sales
• Directs the layout of equipment being installed.
• Directs the connecting of electrical wiring and cables as required.
• Directs the sequence and installation of mechanical equipment.
• Completes any Quality System records/activities requirements.
• Assist with getting Installation quotes.
• Manages installation crews whether supplied by us or the customer.
• Answer Afterhours support calls and assist customers as necessary.
• Complete other responsibilities as assigned.

What You Bring

• Solid understanding of the systems you will service (electrical, mechanical, hydraulic, etc.).
• Ability to read schematics, manuals and diagnostic tools.
• Troubleshooting and repair expertise.
• Familiarity with relevant software or diagnostic equipment, i.e. Allen Bradley software.
• Ability to quickly identify root causes – not just symptoms.
• Logical thinking under pressure.
• Patience to explain technical issues clearly to non-technical customers.
• Accurate service reporting and documenting.
• Strong communication skills.
• Customer service mindset.
• Efficient worker that knows how to prioritize.
• Understands and follows safety protocols.

Why You’ll Love It Here

• Competitive pay and opportunities to grow
• Anenvironment built onmutual success
• We foster acollaborativeenvironment built onmutual success
• Employee Stock Ownership Plan (ESOP)
• 100% Employee Owned
• Convenient access to on-site medical care
• Additional compensation for travel and handling “After Hours” service calls.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Employee keeps hotel rewards/Sky Miles

Ability to commute/relocate:

• Belding, MI 48809: Reliably commute or planning to relocate before starting work (Required)

Education/Experience:

• A bachelor’s or associate degree in an applicable discipline is preferred and or equivalent experience.

Company Description

Granco Clark is a leader in the Aluminum Extrusion Equipment industry and are 100% Employee Owned. We offer competitive pay and an extensive benefit package which includes; Medical, Dental, Vision, Short- and Long-term disability, Life Insurance, ESOP, 401K, tuition reimbursement, PTO and Sick time, and convenient access to on-site medical care.