Service Technician

Ting Internet; Memphis (TN); Remote; USD 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a Service Technician to join their team in Memphis, TN. This exciting opportunity involves performing installations and maintenance of a cutting-edge fiber network, ensuring top-notch customer interaction and service quality. With a commitment to a people-first culture, the company offers a remote-first work environment, allowing you to connect from anywhere. If you are passionate about technology and customer service, this role could be your next career step in a dynamic and supportive workplace.

Qualifications

• Experience in telecommunications is preferred.
• Ability to perform fiber drops and basic troubleshooting.

Responsibilities

• Perform installations of fiber network with customer engagement.
• Troubleshoot connectivity issues from home to handhole.

Skills

Customer interaction

Drops/Installation

FTTH Installation

Fiber Splicing

Cable Routing

Power tools

On-call rotation

Confined spaces work

Aerial work

Lifting techniques

Education

0-2 years experience in telecommunications

Tools

ServiceMax

Bob

Deputy

Job description

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Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It's also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you!

About the opportunity

The Service Technician 1 regularly performs service activation and installs of the Ting fiber network to include construction elements such as conduit, fiber, split enclosures, cabinets and utility locating. Service Techs are at the forefront of Ting's connection with the community and perform their responsibilities with safety and customer experience top of mind. This role is based out of Memphis, TN.

Job Duties

• Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network.
• Directly engaging with customers at install locations to ensure timely, efficient and optimal activation/connectivity.
• Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
• Ability to perform fiber drops on site from handhole to house with supervision.
• Understand the mainline and drop-blowing process and assist teams with supervision.
• Understand basic concepts of the data center and its components.
• Ability to perform basic troubleshooting to identify connectivity issues from home to handhole.
• Build a splice dome and express dome installation with supervision.
• Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
• Complete general repair of the network including troubleshooting at the NID/home/handhold.
• Basic understanding of Utility locates.
• All other duties as assigned.
  
  

Knowledge, Skills and Abilities

• Customer interaction
• Drops/Installation
• FTTH Installation
• Fiber Splicing- 1 splice at the house, tying plant to outlet + drop splicing
• Cable Routing
• Power tools
• Ability to participate in on-call rotation
• Ability to work in confined spaces.
• Ability to do aerial work on a ladder or bucket truck up to 35' .
• Ability to lift up to 75 pounds while practicing safe lifting techniques
• Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials.
• Proficient with all platforms and applications (ServiceMax, Bob, Deputy, etc)
• Compliance with all safety related training/practises, including but not limited to ladder safety, weather, safe driving principles, etc.
  
  

Qualifications Required

• 0-2 years of experience, preferably in telecommunications industry
• Active valid drivers license and clean drivers abstract
  
  

The base salary range for this position is $35,000 - $40,000. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

As a safety sensitive position, Tucows reserves the right to administer pre-employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What's new at Tucows

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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