Service Technician

Siddons-Martin Emergency Group; Hutchins (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits (PPO & HDHP)

HSA match

Dental

Vision

Short-Term Disability

Long-Term Disability

Life Insurance

EAP — Employee Assistance Program

Verizon Wireless discount

Job summary

Siddons-Martin Emergency Group is seeking a General Service Technician to handle daily internal service activities in a customer-focused environment. You will commit to company profitability and 100% customer satisfaction while upholding safety and quality at all times.

The role requires performing vehicle diagnoses, repairs, and timely service, with adherence to company policies and daily planning in a fast-paced shop. Traveling to other sites may be needed, and CDL considerations may apply.

Qualifications

• Clear demonstration of ability to set and reach performance goals.
• Willingness to travel to other site locations as needed.
• Experience within the Refuse and Environmental industry is preferred.
• Proven track record of success in service roles.
• Excellent verbal and written communication skills.
• Strong organizational methods (work area, safety, tool and equipment organization).
• Demonstrated leadership and motivational skills.
• Dedication to customer service and business success.
• Ability to engage positive relationships with employees and customers.
• Proficiency with Microsoft Outlook, Word and Excel and related company software.

Responsibilities

• Enforce all company policies as defined in the SMEG Company Handbook.
• Interact with entire service staff.
• Maintain clean/safe work areas and proper tool storage for personal and company-owned items.
• Maintain neat and professional appearance.
• Perform proper and accurate vehicle diagnosis, services and repairs.
• Provide accurate labor time estimates to Shop Foreman and Assistant Managers.
• Provide complete parts needed lists to Shop Foreman and Assistant Managers.
• Participate in quality checks with Shop Foreman and Assistant Managers.
• Monitor productivity and identify areas for improvement.
• Follow SMEG operations manual and processes.
• Attend morning meetings to plan the day.
• Maintain accurate, timely, and legible reports and paperwork.
• Identify potential problem areas and report to management.
• Foster positive relationships with outside vendors.

Skills

Communication skills

Team interaction

Leadership

Customer service

Safety awareness

Microsoft Outlook/Word/Excel

Education

High School Diploma or GED

Job description

Siddons-Martin Emergency Group Benefits

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits:

• Medical (PPO & HDHP options), Company
• HSA match, Dental, Vision, Short-Term
• Disability, Accident and Hospital Indemnity
• Insurance, Telehealth, Voluntary Life
• Insurance, Voluntary Critical Illness

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

Unless otherwise specified, the General Service Technician is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

Duties and Responsibilities

• Enforce all company policies as defined in the SMEG Company Handbook
• Interact with entire service staff
• Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
• Maintain neat and professional personal appearance at all times
• Perform proper and accurate vehicle diagnosis, services and repairs
• Perform quality repairs and services in a timely manner
• Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
• Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
• Participate in quality check process with Shop Foreman and Assistant Manager(s)
• Understanding of productivity goals and review for areas in need of improvement
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with outside vendors

Qualifications

• The Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Must be willing to travel to other site locations and stations as needed.
• Experience within the Refuse and Environmental industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software

Education and/or Experience

• High School Diploma or GED
• 2 Plus years with experience in an automotive service related industry and/or technical school certificate.
• Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire.
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• ASE Heavy Truck Certifications are a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.