Service Technician

Cencora; Kearney (NE); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to improving health outcomes for people and animals. As a Service Technician, you will play a vital role in ensuring customer satisfaction through preventative maintenance and user training of innovative technologies. This position offers the opportunity to build strong relationships with clients while utilizing your technical skills in electrical work, plumbing, and fabrication. With comprehensive benefits and a commitment to professional growth, this role is perfect for those passionate about making a difference in the health industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Programs

Professional Development

Mentorship Programs

Qualifications

• Knowledge of electrical wiring, plumbing, welding, and fabrication required.
• Strong customer service skills and a sense of urgency.

Responsibilities

• Provide high-level customer satisfaction through maintenance and support.
• Educate customers on product use to maximize value.

Skills

Effective Communication

Customer Service

Organizational Knowledge

Market and Customer Knowledge

Service Quality

Product Knowledge

Technological Expertise

Mathematics and Reasoning

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Power Tools

Volt Meters

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The MWS Service Technician is responsible for providing a high level of customer satisfaction through site selection, ongoing preventative maintenance, customer service, user training of the Micro Weigh System, and related technologies. The Service representative also supports sales, influences, and educates customers on product use to maximize customer value and MWS revenue.

1. Build trust and influence with customers, maintaining relationships with integrity and dedication.
2. Perform preventative maintenance, onsite and remote service/support of Micro Weigh Systems and other technologies.
3. Optimize customer benefits of our systems and solutions.
4. Troubleshoot and resolve issues.
5. Install parts, perform electrical work, plumbing, welding, and fabrication.
6. Transport and deliver equipment to customer sites.
7. Maintain, modify, and accurately adjust the dosage for feed additives and rations/diets using the Micro Weigh System software, based on specifications from nutritionists and veterinarians.
8. Conduct operational tests following protocols and checklists.
9. Maintain and update FDA files for customers and train them on compliance.
10. Train customer staff on equipment operation, inventory control, and FDA guidelines.
11. Educate customer management on new products and programs to support and increase sales.
12. Perform other related duties as assigned.

Experience and Educational Requirements

• High School diploma or equivalent preferred.
• Knowledge of electrical wiring, plumbing, welding, and fabrication required.
• Experience with feed yard operations is helpful.
• Experience with power tools and volt meters.
• Ability to read electrical diagrams, set up computer programs, and follow instructions.
• Proficiency in Microsoft Office and basic computer software.
• Ability to read and understand English.
• Strong customer service skills and a sense of urgency.
• Valid Driver's License and acceptable driving record required.
• CDL preferred or must be able to obtain one.
• Availability for emergency calls, holiday and weekend coverage, and overnight travel.
• Ability to lift 100 lbs.

Skills and Ability Requirements

1. Effective Communication: Speak effectively in various situations, recognize and adapt communication methods.
2. Customer Service: Be responsive to customer needs, establish effective relationships, and earn loyalty.
3. Organizational Knowledge: Understand company objectives and structure, build networks within the organization.
4. Market and Customer Knowledge: Know the market, competitors, and customer expectations.
5. Service Quality: Provide high-quality, responsive service based on customer needs.
6. Product Knowledge: Understand and explain products, influence proper use and compliance.
7. Technological Expertise: Stay informed of industry technology and apply it effectively.
8. Mathematics and Reasoning: Use quantitative data and logical reasoning to solve problems and draw conclusions.
9. Interpersonal Skills: Communicate openly and respectfully, adapt to various communication styles.

What Cencora Offers

We provide comprehensive compensation, benefits, and resources to foster an inclusive culture and support your purpose-driven work. Benefits include medical, dental, vision, wellness programs, support for families, training, professional development, mentorship, employee resource groups, volunteer activities, and more. Visit https://www.virtualfairhub.com/cencora for details.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. We prohibit harassment and ensure fair practices in recruitment, training, and promotion.

We provide reasonable accommodations for individuals with disabilities during the employment process. To request accommodations, contact us at 888.692.2272 or [e-mail]. Requests are handled on a case-by-case basis.

Affiliated Companies

MWI Veterinary Supply Company