Service Technician

Copy Systems Inc; Iowa (LA); On-site; USD 42,000 - 70,000; Full time

Job summary

Copy Systems Inc. is seeking a Field Service Technician (Office & Mailing Equipment) to install, maintain, and repair commercial copiers, printers, and mailing systems at client sites.

The role combines hands-on electro-mechanical repair with customer-facing support and basic network integration. Responsibilities include on-site installation, diagnostics, preventive maintenance, network configuration, user training, inventory control, and accurate service ticketing.

Qualifications

• High School Diploma or GED; Associate Degree or Vocational Certification in Electronics, Mechanical Repair, or IT preferred.
• Strong electro-mechanical aptitude and familiarity with meters and hand tools.
• Basic understanding of TCP/IP networking, print drivers, and OS connectivity.

Responsibilities

• Installation & setup: on-site installation, configuration, and network integration of equipment at client locations.
• Diagnostics & repair: diagnose mechanical, electrical, and firmware failures; replace worn components and clear jams.
• Preventive maintenance: scheduled cleanings, lubrication, calibration checks, and firmware updates.
• Network & software configuration: configure IP addresses, print drivers, and network settings for devices.
• Customer training and field logistics: educate end-users, manage inventory, and log service tickets in the ERP system.

Skills

Electro-mechanical aptitude

TCP/IP networking basics

Print drivers

Education

High School Diploma or GED

Associate Degree or Vocational Certification in Electronics, Mechanical Repair, or IT

Tools

Multimeters

Hand tools

Job description

Job Description

The Field Service Technician (Office & Mailing Equipment) is responsible for installing, maintaining, troubleshooting, and repairing commercial office hardware—including multifunction copiers, production printers, digital postage meters, folding/inserting systems, and envelope printers. This role blends hands-on electro-mechanical repair with client-facing support and basic network integration.

Key Responsibilities

Maintenance & Technical Support

• Installation & Setup: On-site installation, configuration, and network integration of copiers, printers, and automated mailing equipment at client locations.


• Diagnostics & Repair: Diagnose mechanical, electrical, and firmware failures. Replace worn components (rollers, drums, fusers, belts, sensors, feed wheels) and clear complex paper/envelope jams.


• Preventive Maintenance: Perform scheduled cleanings, component lubrications, calibration checks, and software/firmware updates to ensure optimal equipment performance and limit downtime.


• Network & Software Configuration: Configure IP addresses, print drivers, scan-to-email/folder settings, and mail meter network syncing for postal rate updates.

Customer & Administrative Duties

• Customer Training: Educate end-users on basic machine operations, proper media loading, clearing minor jams, and replacing consumables (toner, ink, postage tape).


• Inventory & Field Logistics: Maintain an accurate inventory of replacement parts, tools, and supplies in a service vehicle.


• Service Ticketing: Log service calls, diagnostic notes, parts used, and work hours within the company's ticketing or ERP system in a timely manner.

Key Qualifications & Requirements

Typical Requirement

Education

High School Diploma or GED; Associate Degree or Vocational Certification in Electronics, Mechanical Repair, or IT preferred.

Technical Skills

Strong electro-mechanical aptitude, familiarity with multimeters and hand tools, basic understanding of TCP/IP networking, print drivers, and OS connectivity.

Physical & Travel

Clean driving record, ability to lift up to 50 lbs, and comfortable standing, bending, or kneeling for extended periods.