Service Technician

Vesuvius North America; Indiana (PA); On-site; USD 55,000 - 90,000; Full time

Job summary

The Service Technician at Vesuvius North America will provide on-site support to customers in maintaining Vesuvius products and systems for the Steel division. You will assist the Account Manager, participate in customer meetings, and help train customers on operation and maintenance procedures.

You will gather and report daily data, coordinate product deliveries, and perform field trials for new and current business initiatives, ensuring safe, efficient task execution on site.

Qualifications

• High school diploma or GED required; associates degree or technical certificate a plus.
• Two plus years of industrial and/or maintenance experience a plus.
• Basic mechanical skills with ability to understand system functions.

Responsibilities

• Provide on-site support to maintain Vesuvius products and systems for the Steel division.
• Assist Account Manager and participate in customer meetings as required.
• Train customers on procedures for mechanism operations and system use.
• Coordinate delivery efforts of Vesuvius products.
• Take daily reports (caster logs, EAF heats sheets, ladle logs, tundish sheets) and other related reports.

Skills

Effective communication

Data gathering

Understanding steel making processes

Understanding products

Install, repair, service, test andTrou

Decision making

Reading and writing

Mechanical aptitude

Time management

Blueprints and diagrams

MS Word

MS Excel

Forklift operations

Rig components with slings and chains

Use of basic hand tools

Education

High school diploma or GED

Associates degree or technical certificate

Tools

MS Word

MS Excel

Job description

Purpose

The Service Technician will provide on-site support to internal and external customers in maintaining Vesuvius products and systems for the Steel division.

Key Result Areas

• In accordance with safety guidelines, participates in all safety meetings & functions following all rules set forth to ensure safe work environment.
• Assist Account Manager and participate in customer meetings when required.
• Assist Account Manager with refractory solutions and refractory knowledge.
• Gather daily reports: caster logs, EAF heats sheets, ladle logs, tundish sheets and other related reports.
• Packages products as required, using skids, crates, boxes, etc.
• Notifies account manager or lead/supervisor of unusual equipment problems and performs all other duties assigned by the Account and/or District manager.
• Conduct field trials for new and current business initiatives.
• Compile trial information for analysis.
• Train customers on proper procedures for mechanism operations and maintenance.
• Train customers on proper procedures for systems and refractory use.
• Taking regular inventory with precision.
• Assist in all project work at customer’s site.
• Coordinate delivery efforts of Vesuvius products.

Qualifications

High school diploma or GED required. Associates degree or certificate in technical field a plus.

Experience

Two plus years of industrial and/or maintenance experience a plus.

Knowledge

Basic mechanical skills with the ability to become proficient in how our systems function.

Skills & Behaviour

• Ability to communicate effectively with all levels of internal and external customers including operations, sales, purchasing, and receiving.
• Ability to recognize, gather, organize and report relevant data.
• Ability to acquire an understanding of the customer’s steel making processes.
• Ability to acquire an understanding of products supplied.
• Ability to install, repair, service, test and troubleshoot.
• Ability to make decisions, prioritize own work with minimum supervision.
• Requires good reading, writing, and mechanical aptitude.
• Ability to manage time effectively.
• Ability to work from blueprints and diagrams.
• Ability to use MS Word and MS Excel.
• All fork-lift operations including the ability to load/unload trucks occasionally.
• Able to rig components using slings and chains.
• Ability to use basic hand tools.

Problem Solving & Complexity

This position requires the ability to interact with external and internal customers at various levels. It is important that during exchanges with customers that technical credibility is maintained while also understanding what is in the best interest of Vesuvius.

The service position will assist with all business initiatives for Vesuvius and report to the account manager.

Physical Requirements

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate.
• Exposure to dust and raw materials particles is frequent.
• Exposure to extreme temperatures.
• Ability to work within the steel mill environment daily to interact with customers and colleagues.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.