Account Manager

Vesuvius North America; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Vesuvius North America seeks an Account Manager to manage a portfolio of customer accounts in the Pittsburgh area. The role focuses on growing sales and profitability by building long-term customer relationships and coordinating with the technical team on trials and reports.

The position requires extensive travel to customer locations, up to 75% of the time, and will involve coordinating with sales, service, and engineering teams to meet customer needs and drive continuous improvement.

Qualifications

• Excellent communication skills for written, oral and presentations.
• Ability to problem solve and make sound decisions.
• Selling and negotiation skills are essential.
• Strong business acumen with understanding of sales performance metrics.
• Basic mechanical skills for service of related equipment.

Responsibilities

• Grow business by building strong, long-term customer relationships.
• Manage a portfolio of customer accounts toward long-term success.
• Coordinate with M&T (technical) team to issue reports and support trials.
• Travel to customer sites up to 75% of the time in the territory.
• Provide timely invoicing information and reporting on account status.
• Lead projects at customer sites and drive continuous improvement.

Skills

Communication

Problem solving

Negotiation

MS Office

Time management

Continuous improvement

Sales skills

Tools

Microsoft Office

Excel

Word

Outlook

SharePoint

Job description

• Customer’s efficiency
• Customer’s quality processes.

This position is responsible for managing and selling all Vesuvius products and services provided to the customer. This position will drive customer satisfaction through good service, opportune use of innovative technology, management of operating expenditures, understanding the customer’s needs and good communication at all levels. In addition to customer satisfaction, the position will be responsible for generating and growing acceptable levels of sales and profit for Vesuvius.

Location & Travel Requirements:

• Candidates must reside within the greater Pittsburgh, PA area or surrounding communities.
• This position requires extensive travel throughout the assigned territory, with approximately 75% of working time dedicated to customer site visits. The successful candidate must be willing and able to travel regularly to customer locations, including destinations up to 2-3 hours from their primary residence.

Responsibilities Will Include, But Not Limited To The Following

• Growing business by building successful, long-term customer relationships.
• Managing a portfolio of customer accounts to achieve long-term success.
• Developing positive relationships with customers.
• Acting as the point of contact and handling customers’ individual needs.
• Generating new business using existing and potential customer networks.
• Resolving conflicts and providing solutions to customers in a timely manner.
• Conduct standard product investigations and coordinate / lead trials and projects; responsible for coordinating with and assisting M&T (technical) team to issue technical reports on all completed investigations and/or projects.
• Where applicable, Account Managers will supervise Service Technicians to ensure support needs are met.
• Reporting on account status.
• Setting and tracking sales account targets, aligning with company objectives.
• Monitoring sales metrics (monthly sales results and regular rolling forecasts).
• Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
• Manage daily service activities such as:
• Inventory planning and forecasting.
• Product usage forecast and delivery schedules.
• Obtaining and processing appropriate information for timely invoicing
• Routine data collection and reporting.
• May provide preventative and emergency equipment maintenance.
• Coordination of customer’s personnel relative to installation and handling of refractory material.
• Recognizes and acts on opportunities for continuous improvement in:
• Refractory performance
• Customer’s efficiency
• Vesuvius profitability
• Works with technical support teams to implement appropriate emerging technologies.
• Manages all project work at customer’s site.

Knowledge

• Products being supplied.
• Customer’s steelmaking process.
• Customer’s quality processes.
• Vesuvius and customer logistics processes.
• Basic mechanical skills to allow for the service of associated refractory application equipment.
• Strong business acumen with understanding of sales performance metrics.

Skills & Behaviours

• Excellent communication skills - written, oral and for presentations.
• Ability to problem solve.
• Strong reasoning and decision-making skills.
• Selling and negotiation skills.
• Computer skills (Microsoft Office - Excel, Word, Outlook, SharePoint).
• Basic Time and Task Management
• Ability to recognize and act on continuous improvement opportunities.

Problem Solving & Complexity

• Managing multiple issues and projects within a specified timeframe.
• Managing customer relationships at multiple levels within the customer including plant manager to hourly employees.
• Managing internal communications with commercial, technical and customer service teams, by balancing Vesuvius interest versus customer internal politics.

Key Competencies

• Action Oriented
• Conflict Management
• Customer Focus
• Ethics & Values
• Integrity & Trust
• Perseverance
• Priority Setting
• Problem Solving
• Technical Learning
• Written Communications

Physical Demands

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate. Hearing protection may be required.
• Exposure to dust and raw materials particles is frequent.
• Exposure to extreme temperatures.
• Ability to work within the steel mill environment daily to interact with customers and colleagues.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.