Service Technician

Vesuvius USA; Indiana (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading global manufacturer is seeking a dedicated Service Technician to provide on-site support for maintaining products and systems in the steel division. Responsibilities include assisting the Account Manager, conducting field trials, and providing customer training. Candidates should possess a high school diploma or GED, with experience in industrial maintenance preferred. Ideal candidates have strong mechanical skills and effective communication abilities, ensuring technical credibility and safety during customer interactions. This role is crucial for operational excellence.

Qualifications

• High school diploma or GED required.
• Two plus years of industrial and/or maintenance experience is a plus.
• Basic mechanical skills with the ability to become proficient in how our systems function.

Responsibilities

• Provide on-site support to customers in maintaining products and systems.
• Assist Account Manager in customer meetings and refractory solutions.
• Conduct field trials for new and current business initiatives.

Skills

Effective communication

Mechanical aptitude

Time management

Problem solving

Proficiency in MS Word and MS Excel

Education

High school diploma or GED

Associate's degree or certificate in a technical field

Tools

Forklift operation

Basic hand tools

Job description

Purpose

The Service Technician will provide on-site support to internal and external customers in maintaining Vesuvius products and systems for the Steel division.

Key Result Areas

• In accordance with safety guidelines, participate in all safety meetings & functions following all rules set forth to ensure a safe work environment.
• Assist Account Manager and participate in customer meetings when required.
• Assist Account Manager with refractory solutions and refractory knowledge.
• Gather daily reports: caster logs, EAF heat sheets, ladle logs, tundish sheets and other related reports.
• Package products as required, using skids, crates, boxes, etc.
• Notify account manager or lead/supervisor of unusual equipment problems and perform all other duties assigned by the Account and/or District manager.
• Conduct field trials for new and current business initiatives.
• Compile trial information for analysis.
• Train customers on proper procedures for mechanism operations and maintenance.
• Train customers on proper procedures for systems and refractory use.
• Take regular inventory with precision.
• Assist in all project work at the customer’s site.
• Coordinate delivery efforts of Vesuvius products.

Qualifications

• High school diploma or GED required. Associate’s degree or certificate in a technical field is a plus.

Experience

• Two plus years of industrial and/or maintenance experience is a plus.

Knowledge

• Basic mechanical skills with the ability to become proficient in how our systems function.

Skills & Behaviour

• Ability to communicate effectively with all levels of internal and external customers including operations, sales, purchasing, and receiving.
• Ability to recognize, gather, organize and report relevant data.
• Ability to acquire an understanding of the customer’s steel‑making processes.
• Ability to acquire an understanding of products supplied.
• Ability to install, repair, service, test and troubleshoot.
• Ability to make decisions, prioritize own work with minimum supervision.
• Requires good reading, writing and mechanical aptitude.
• Ability to manage time effectively.
• Ability to work from blueprints and diagrams.
• Ability to use MS Word and MS Excel.
• All forklift operations, including the ability to load/unload trucks occasionally.
• Able to rig components using slings and chains.
• Ability to use basic hand tools.

Problem Solving & Complexity

This position requires the ability to interact with external and internal customers at various levels. It is important that during exchanges with customers technical credibility is maintained while also understanding what is in the best interest of Vesuvius. The service position will assist with all business initiatives for Vesuvius and report to the account manager.

Physical Requirements

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually moderate.
• Exposure to dust and raw material particles is frequent.
• Exposure to extreme temperatures.
• Ability to work within the steel mill environment daily to interact with customers and colleagues.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.