Field Service Technician

Vesuvius North America; Missouri; On-site; USD 45,000 - 65,000; Full time

Job summary

Vesuvius North America is seeking a Service Technician to provide on-site administrative and technical support for our refractory products and applications. The role involves diagnosing issues, installing, inspecting, maintaining, and repairing equipment, and coordinating with customers and account managers during projects in the region.

Travel is extensive and expenses are covered. The position requires reading technical drawings, basic hydraulics/electrical knowledge, and strong mechanical

Qualifications

• 2 years assembly experience or industrial maintenance experience.
• Ability to read and understand technical drawings.
• Basic working knowledge of hydraulics, electricity, and electronics.
• Good reading, writing, and mechanical aptitude.
• Ability to acquire an understanding of both the customer’s process and products supplied.

Responsibilities

• Coordinate with account managers and customers.
• Track mechanical performance.
• Liaison with Engineering and management.
• Create reports for trial updates.
• Written & verbal communication to obtain solution.
• Implement solution & follow up on solution outcomes.

Skills

Mechanical aptitude

Hydraulics

Electrical systems

Electronics

Reading drawings

Computer skills

Customer coordination

Education

High school diploma

Job description

The Service Technician provides on-site administrative and technical support to internal and external customers in maintaining Vesuvius products and applications. This role diagnoses technical problems or errors and works to determine proper solutions. The Field Technician also manages on-site activities such as installation, inspection, maintenance, and repair tasks. Assists with project planning to meet requirements for product function, performance, safety, reliability, cost, and delivery. This role reports directly to the District Manager.

Extensive travel expected to cover different accounts in the region. Travel and business expenses will be covered

Dimensions Of Position

Trouble shoot problems of mechanical & Hydraulic systems

• Coordinate with account managers and customers
• Track mechanical performance
• Liaison with Engineering and management
• Create reports for trial updates
• Written & verbal communication to obtain solution
• Implement solution & follow up on solution outcomes
• Complies with quality management system including adherence to procedures and development of Product Documentation for safe and effective Assembly and Use.

Qualifications & Experience

• High school diploma is required.
• 2 years assembly experience or industrial maintenance experience. Steel industry experience is a plus.
• Ability to read and understand technical drawings.
• Good mechanical aptitude to evaluate mechanical problems, outlines requirements, plan projects, and solve problems.
• Basic working knowledge of hydraulics, electricity, and electronics
• Basic mechanical skills: motor replacement, mechanical part replacement, testing of repaired equipment for the service of associated refractory application equipment.
• Requires good reading, writing, and mechanical aptitude.
• Ability to acquire an understanding of both the customer’s process and products supplied.
• Basic computer skills

Physical Requirements

• Continuously stand, stoop, bend, kneel, reach, push/pull, etc.
• Use hands/arms to pick and carry product and operate required equipment.
• Lift objects up to 35 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.