Account Manager

Vesuvius USA; West Virginia; Sur place; USD 65 000 - 100 000; Plein temps

Résumé du poste

Vesuvius USA is seeking an Account Manager based in the Huntington/Charleston WV area to manage and grow a portfolio of refractory material offerings across assigned customer sites. The role requires extensive travel to customer locations, with roughly 75% of work time spent on site visits and coordination with the M&T team for technical reports.

You will drive customer satisfaction while growing sales and profit.

Qualifications

• Excellent communication skills - written, oral and for presentations.
• Selling and negotiation skills.
• Ability to problem solve.
• Strong reasoning and decision-making skills.
• Basic Time and Task Management.
• Ability to recognize and act on continuous improvement opportunities.

Responsabilités

• Grow business by building long-term customer relationships.
• Manage a portfolio of customer accounts to achieve long-term success.
• Develop positive relationships with customers.
• Act as the point of contact and handle customers’ needs.
• Generate new business using existing and potential networks.
• Resolve conflicts and provide timely solutions to customers.
• Coordinate with M&T team to issue technical reports on investigations and projects.
• Supervise Service Technicians where applicable to meet support needs.
• Report on account status and set sales targets.
• Monitor sales metrics and rolling forecasts.
• Identify opportunities for growth and implement actions to improve sales.

Connaissances

Excellent communication

Selling and negotiation

Problem solving

Time management

Decision making

Description du poste

This position is responsible for managing and selling all Vesuvius products and services provided to the customer. This position will drive customer satisfaction through good service, opportune use of innovative technology, management of operating expenditures, understanding the customer’s needs and good communication at all levels. In addition to customer satisfaction, the position will be responsible for generating and growing acceptable levels of sales and profit for Vesuvius.

Location & Travel Requirements:

• Candidates must reside within the greater Huntington/Charleston WV area or surrounding communities.
• This position requires extensive travel throughout the assigned territory, with approximately 75% of working time dedicated to customer site visits. The successful candidate must be willing and able to travel regularly to customer locations, including destinations up to 30 mins to a one hour from their primary residence.

Direct Reports: 2

Responsibilities will include, but not limited to the following:

• Growing business by building successful, long-term customer relationships.
• Managing a portfolio of customer accounts to achieve long-term success.
• Developing positive relationships with customers.
• Acting as the point of contact and handling customers’ individual needs.
• Generating new business using existing and potential customer networks.
• Resolving conflicts and providing solutions to customers in a timely manner.
• Conduct standard product investigations and coordinate / lead trials and projects; responsible for coordinating with and assisting M&T (technical) team to issue technical reports on all completed investigations and/or projects.
• Where applicable, Account Managers will supervise Service Technicians to ensure support needs are met.
• Reporting on account status.
• Setting and tracking sales account targets, aligning with company objectives.
• Monitoring sales metrics (monthly sales results and regular rolling forecasts).
• Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
• Manage daily service activities such as:
• Inventory planning and forecasting.
• Product usage forecast and delivery schedules.
• Obtaining and processing appropriate information for timely invoicing
• Routine data collection and reporting.
• May provide preventative and emergency equipment maintenance.
• Coordination of customer’s personnel relative to installation and handling of refractory material.
• Recognizes and acts on opportunities for continuous improvement in:
• Refractory performance
• Works with technical support teams to implement appropriate emerging technologies.
• Manages all project work at customer’s site.

Knowledge:

Good understanding or the ability to quickly acquire an understanding of the following:

• Customer’s steelmaking process.
• Vesuvius and customer logistics processes.
• Basic mechanical skills to allow for the service of associated refractory application equipment.
• Strong business acumen with understanding of sales performance metrics.

Skills & Behaviours:

• Excellent communication skills - written, oral and for presentations.
• Ability to problem solve.
• Strong reasoning and decision-making skills.
• Selling and negotiation skills.
• Basic Time and Task Management
• Ability to recognize and act on continuous improvement opportunities.

Problem Solving & Complexity:

• Managing multiple issues and projects within a specified timeframe.
• Managing customer relationships at multiple levels within the customer including plant manager to hourly employees.
• Managing internal communications with commercial, technical and customer service teams, by balancing Vesuvius interest versus customer internal politics.
• Action Oriented
• Conflict Management
• Customer Focus
• Ethics & Values
• Integrity & Trust
• Perseverance
• Priority Setting
• Problem Solving
• Technical Learning

Physical Demands:

Applicant must have the ability to overcome obstacles and demonstrate personal adaptability. Physical Demands include, but are not limited to:

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate. Hearing protection may be required.
• Exposure to dust and raw materials particles is frequent.
• Exposure to extreme temperatures.
• Ability to work within the steel mill environment daily to interact with customers and colleagues.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.