Field Service Technician

Vesuvius; Missouri; On-site; USD 42,000 - 66,000; Full time

Job summary

Vesuvius in Missouri seeks a Service Technician to provide on-site administrative and technical support for maintaining Vesuvius products and applications. You will diagnose problems, install, inspect, maintain, and repair equipment, and assist with project planning to meet performance and safety requirements.

Travel across accounts in the region is extensive and expenses are covered. You will coordinate with account managers, liaise with Engineering, and prepare trial update reports while

Qualifications

• High school diploma required.
• 2 years assembly or industrial maintenance experience.
• Ability to read and understand technical drawings.
• Good mechanical aptitude to evaluate mechanical problems, outline requirements, plan projects, and solve problems.
• Basic working knowledge of hydraulics, electricity, and electronics
• Basic mechanical skills: motor replacement, mechanical part replacement, testing of repaired equipment for the service of associated refractory application equipment.
• Requires good reading, writing, and mechanical aptitude.
• Ability to acquire an understanding of both the customer’s process and products supplied.

Responsibilities

• The Service Technician provides on-site administrative and technical support to internal and external customers in maintaining Vesuvius products and applications.
• Diagnoses technical problems or errors and works to determine proper solutions.
• Manages on-site activities such as installation, inspection, maintenance, and repair tasks.
• Assists with project planning to meet requirements for product function, performance, safety, reliability, cost, and delivery.
• Reports to the District Manager.
• Create reports for trial updates.
• Written & verbal communication to obtain solution.
• Implements solution & follows up on solution outcomes.
• Complies with quality management system including adherence to procedures and development of Product Documentation for safe and effective Assembly and Use.

Skills

Technical problem solving

Mechanical aptitude

Reading technical drawings

Hydraulics knowledge

Electronics knowledge

Maintenance planning

Communication

Project coordination

Customer process understanding

Safety awareness

Education

High school diploma

Job description

The Service Technician provides on-site administrative and technical support to internal and external customers in maintaining Vesuvius products and applications. This role diagnoses technical problems or errors and works to determine proper solutions. The Field Technician also manages on-site activities such as installation, inspection, maintenance, and repair tasks. Assists with project planning to meet requirements for product function, performance, safety, reliability, cost, and delivery. This role reports directly to the District Manager.

Extensive travel expected to cover different accounts in the region. Travel and business expenses will be covered

Dimensions of Position:

• Trouble shoot problems of mechanical & Hydraulic systems
• Coordinate with account managers and customers
• Liaison with Engineering and management
• Create reports for trial updates
• Written & verbal communication to obtain solution
• Implement solution & follow up on solution outcomes
• Complies with quality management system including adherence to procedures and development of Product Documentation for safe and effective Assembly and Use.

Qualifications & Experience:

• High school diploma is required.
• 2 years assembly experience or industrial maintenance experience. Steel industry experience is a plus.
• Ability to read and understand technical drawings.
• Good mechanical aptitude to evaluate mechanical problems, outlines requirements, plan projects, and solve problems.
• Basic working knowledge of hydraulics, electricity, and electronics
• Basic mechanical skills: motor replacement, mechanical part replacement, testing of repaired equipment for the service of associated refractory application equipment.
• Requires good reading, writing, and mechanical aptitude.
• Ability to acquire an understanding of both the customer’s process and products supplied.

Physical Requirements:

• Continuously stand, stoop, bend, kneel, reach, push/pull, etc.
• Use hands/arms to pick and carry product and operate required equipment.
• Lift objects up to 35 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.