Service Technician

ZipRecruiter; Harrisburg (Dauphin County); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company is seeking a Service Technician to handle customer service interactions and service requests. The ideal candidate will ensure excellent customer service through quality workmanship and maintain a solid knowledge of industry standards. Responsibilities include diagnosing issues, providing solutions, and educating customers on product maintenance. This role requires strong problem-solving skills and the ability to work independently.

Qualifications

• Strong window and door industry knowledge required.
• Ability to install, repair, service, test, and troubleshoot equipment.

Responsibilities

• Build and maintain strong relationships with customers.
• Diagnose issues quickly and offer repair solutions.
• Complete repairs accurately and within guidelines.

Skills

Customer Service

Problem Solving

Organizational Skills

Attention to Detail

Creative Thinking

Education

High School degree

Tools

Blueprints

Job description

Job Description

Position Name:

Service Technician

Position Summary:

Morrison Millwork Service Technicians are responsible for completing work associated with service requests and handling customer service interactions. Service Technicians ensure excellent customer service and create long-lasting customers through quality workmanship and a help-first attitude.

Service Technicians must maintain a solid working knowledge of all industry standards and practices and the company's products and services to support the organization and customers well.

Essential Roles:

1. Building relationships: Build and maintain strong relationships with customers and sales representatives through courteous service and a help-first attitude.
2. Providing Service Solutions: Diagnose issues quickly and correctly with a readiness to offer repair solutions; seek ways to improve service methods to build customer confidence.
3. Continuing Education: Work to be proficient in executing proven service methods for Morrison Millwork’s product portfolio; participate in ongoing professional and industry development; maintain working knowledge of industry and company standards, regulations, and processes.

Accountabilities:

1. Evaluate customer needs using a help-first mentality and offer innovative solutions to needs.
2. Provide the Service Manager or Coordinator with appropriate information to complete timely parts orders.
3. Enter all service work activity in software daily and assist the Service Manager or Coordinator with administrative tasks to maintain inventory and other service records.
4. Complete repairs accurately and within product and company guidelines.
5. Follow up on customer needs and coordinate fast solutions with the Service Manager or Coordinator.
6. Educate customers on how to use and maintain their window and door products.

Behaviors:

1. Maintain a positive, can-do attitude regarding all Essential Roles and Accountabilities.
2. Be courteous and considerate in interactions with all customers and co-workers.
3. Excel in diagnostic assessments in a fast-paced environment.
4. Maintain a help-first attitude towards customers and co-workers.
5. Exhibit excellent organizational skills, attention to detail, and time management.
6. Ability to work independently within set guidelines.
7. Demonstrate strong creative thinking and problem-solving skills.
8. Show flexibility to work around a changing schedule.

Other Position Requirements:

• High School degree required.
• Valid driver’s license and clean driving record with minimal violations.
• Must pass a background check and drug test.

• Strong window and door industry knowledge required.
• Ability to install, repair, service, test, and troubleshoot equipment.
• Must be able to read blueprints and diagrams.
• Working knowledge of the equipment needed for the job.

Must be able to meet the physical requirements of the job, which include bending, lifting heavy equipment, and other physical tasks.