Service Technician

Socket.dev; Glenwood (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

FAST Global Solutions in Glenwood, MN is seeking a Service Technician to support installation, maintenance, and diagnostics on-site for customers and integrators.

The role includes field service, troubleshooting mechanical and electrical systems, documenting actions, and coordinating with engineering and service teams. Travel up to 50% is required to reach customer sites nationwide.

Qualifications

• Field service and installation support experience is preferred.
• Ability to read and interpret blueprints, schematics, and drawings.

Responsibilities

• Provide installation support to customers and integrators.
• Perform machine start-up, troubleshooting, and maintenance.
• Document service actions in forms, logs, and records.
• Communicate with engineering and service teams to resolve issues.
• Assist in training customers on operation and maintenance.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer support

Blueprints

Schematics

Education

Associate degree or equivalent

Job description

FAST Global Solutions is seeking a Service Technician in Glenwood, MN

Who we are:

At FAST, we don’t just make equipment—we build careers, ownership, and pride. Our durable, topquality equipment is trusted by major cargo handlers and airlines worldwide, and our team is the reason we succeed. We’re more than a workplace—we’re a company that invests in its people.

Why FAST?

From day one, you’ll enjoy

• competitive pay, very affordable benefits, and a real stake in the company through our Employee Stock Ownership Plan (ESOP). Employer funded contribution, 20% of your annual pay, to your ESOP account, giving you ownership in the company you help build.
• Paid holidays and PTO for work-life balance
• Annual safety shoe reimbursement and company gear allowance
• A team culture that values craftsmanship, safety, and teamwork
• Opportunities to learn, grow, and advance your career

Job details:

Summary:

This position includes machine start up support, installation inspections, and informal customer maintenance training. This is an onsite front-line position to the customer and their impression of FAST Global Solutions customer satisfaction for new and existing equipment.

Job Duties:

include the following. Other duties may be assigned.

• Provides installation support to customers and integrators assisting in the areas of machine operation, mechanical debugging, and electrical troubleshooting.
• Provides onsite machine level training including theory of operation and mechanical maintenance.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Follows written procedures for troubleshooting and maintenance of mechanical and electrical systems.
• Provides technical phone support and follows through until problem is resolved. Assists in coordinating problem resolution with engineering, operations, customer service, and other personnel to expedite repairs.
• Reviews service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product for customer support.
• Understands blueprints, sketches, schematics, drawings, part lists, and specifications for customer support.
• Assists in executing engineering test plans for R&D projects.
• Enters and updates CRM cases.
• Supports assembly as needed.

QUALIFICATIONS:

Travel to customer site locations to evaluate and diagnose equipment failures. Travel plans will try to be planned and coordinated to fit personnel schedules. Unplanned trips will happen due to equipment failures. Planned training trips and equipment commissioning (start up support) trips could be at regular intervals. 50% travel may be expected. All travel costs are covered by FAST.

Education (or equivalent experience):

Associate degree (A.A.) or equivalent from two-year college or technical school; and one-year related experience and/or training; or equivalent combination of education and experience. Basic knowledge of pneumatics, hydraulics and electricity.