Field Service Technician

Fast Global Solutions Inc; Glenwood (MN); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

ESOP ownership

Paid holidays

PTO

Shoe reimbursement

Company gear allowance

Job summary

FAST Global Solutions Inc in Glenwood, MN, is seeking a Field Service Technician to perform installation support, on-site training, and maintenance activities for our equipment. This full-time role operates onsite and involves hands-on technical work with customers.

The position requires travel to customer sites (about 50%), documentation in CRM, and collaboration with engineering and service teams to resolve issues. FAST highlights competitive pay and employee ownership through ESOP.

Qualifications

• Travel to customer sites up to 50%, with travel costs covered by FAST.
• Associate degree or equivalent with 1 year related experience; or equivalent education/experience.
• Basic knowledge of pneumatics, hydraulics, HMI, PLC and electricity.

Responsibilities

• Provides installation support to customers and integrators assisting in machine operation, mechanical debugging, and electrical troubleshooting.
• Provides onsite machine level training including theory of operation and mechanical maintenance.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Follows written procedures for troubleshooting and maintenance of mechanical and electrical systems.
• Provides technical phone support and follows through until problem is resolved; coordinates with engineering, operations, customer service and others to expedite repairs.
• Reviews service handbooks and bulletins based on field investigations and product knowledge for customer support.
• Understands blueprints, sketches, schematics, drawings, part lists, and specifications for customer support.
• Assists in executing engineering test plans for R&D projects.
• Enters and updates CRM cases.
• Supports assembly as needed.

Skills

Mechanical debugging

Electrical troubleshooting

Customer training

Technical phone support

CRM coordination

Education

Associate degree (A.A.) or equivalent

Tools

CRM software

Blueprints/drawings

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician

Full Time Regular Technical B1 Glenwood, Glenwood, MN, US

4 days ago Requisition ID: 2668

Salary Range: $25.00 To $32.00 Hourly

FAST Global Solutions is seeking a Service Technician in Glenwood, MN

Who we are:

Why FAST?

At FAST, we don't just make equipment—we build careers, ownership, and pride . Our durable, topquality equipment is trusted by major cargo handlers and airlines worldwide, and our team is the reason we succeed. We're more than a workplace-we're a company that invests in its people .

From day one, you'll enjoy

competitive pay, very affordable benefits, and a real stake in the company through our Employee Stock Ownership Plan (ESOP) . Employer funded contribution, 20% of your annual pay , to your ESOP account, giving you ownership in the company you help build.

Why You'll Love Working Here

Be part of something that matters - your work keeps operations moving worldwide

Competitive pay & affordable benefits from your first day

Real ownership through our ESOP - FAST contributes 20% of your annual pay so you share in our success.

Paid holidays and PTO for work-life balance

Annual safety shoe reimbursement and company gear allowance

A team culture that values craftsmanship, safety, and teamwork

Opportunities to learn, grow, and advance your career

Job details:

Summary: This position includes machine start up support, installation inspections, and informal customer maintenance training. This is an onsite front-line position to the customer and their impression of FAST Global Solutions customer satisfaction for new and existing equipment.

Job Duties: include the following. Other duties may be assigned.

• Provides installation support to customers and integrators assisting in the areas of machine operation, mechanical debugging, and electrical troubleshooting.
• Provides onsite machine level training including theory of operation and mechanical maintenance.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Follows written procedures for troubleshooting and maintenance of mechanical and electrical systems.
• Provides technical phone support and follows through until problem is resolved. Assists in coordinating problem resolution with engineering, operations, customer service, and other personnel to expedite repairs.
• Reviews service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product for customer support.
• Understands blueprints, sketches, schematics, drawings, part lists, and specifications for customer support.
• Assists in executing engineering test plans for R&D projects.
• Enters and updates CRM cases.
• Supports assembly as needed.

QUALIFICATIONS: Travel to customer site locations to evaluate and diagnose equipment failures. Travel plans will try to be planned and coordinated to fit personnel schedules. Unplanned trips will happen due to equipment failures. Planned training trips and equipment commissioning (start up support) trips could be at regular intervals. 50% travel may be expected. All travel costs are covered by FAST.

Education (or equivalent experience): Associate degree (A.A.) or equivalent from two-year college or technical school; and one-year related experience and/or training; or equivalent combination of education and experience. Basic knowledge of pneumatics, hydraulics, HMI, PLC and electricity.