Field Service Technician- Mankato, MN

GLORY; Mankato (MN); Hybrid; USD 27,552 - 37,195; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Paid Vacation and Sick days

Professional development assistance

Company Vehicle/Insurance

Job summary

A leading technology services provider is seeking a Field Service Technician to ensure customer satisfaction and perform system diagnostics and repairs. Candidates should have experience in electro-mechanics or electrical engineering and excellent customer service skills. This role offers a base pay range of $20.00/hr - $27.00/hr, along with extensive benefits including 401(k), health insurance, and more.

Qualifications

• 3–5 years of technical field service repair experience preferred.
• Valid Driver’s License required.

Responsibilities

• Ensure overall customer satisfaction.
• Diagnose system problems and make repairs.
• Complete machine installations and upgrades.
• Adhere to safety guidelines and policies.

Skills

Excellent customer service and communication skills

Working knowledge of PCs and Microsoft Office

Logical troubleshooting

Ability to work with electric schematics

Experience repairing high-speed equipment

Education

Currently enrolled in or completed professional studies in electro-mechanics or electrical engineering

Certificates in related fields preferred

Job description

Overview

Pay found in job post. Base pay range: $20.00/hr - $27.00/hr. Location: United States/Field based. Department: Service - Field Service. Schedule: Days Monday–Friday, 8am–5pm. Description: See responsibilities and qualifications for the role.

Pay and Schedule Details

Base pay range: $20.00/hr - $27.00/hr

Compensation: $20.00 - $27.00 / hour

Work Schedule: Days: Monday–Friday; Time: 8am – 5pm

Key Responsibilities

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware / Software upgrades that may require technical assistance
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents
• Other job responsibilities as assigned within scope of position

Education and Qualifications

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields (mechanics, electronics, automation, data processing) preferred

Required Skills and Competencies

• Excellent customer service and communication skills
• Working knowledge of PCs, Microsoft Office, network navigation, and email
• Logical troubleshooting; ability to isolate problems at PCB or component level
• Ability to work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed equipment (e.g., check sorters, mail sorters, currency sorters); ATM or copier repair experience preferred
• 3–5 years of technical field service repair experience preferred
• Valid Driver’s License
• Position focuses on electro-mechanical repair; some PC knowledge optional

Benefits

• 401(k) with Fidelity – 2.5% base contribution; employer match up to 6%
• Health insurance: 3 medical plans (Blue Cross Blue Shield)
• Paid Parental Leave
• MDLive – virtual doctor and nurse line
• Dental, Vision, FSA/ Dependent Care
• Voluntary Life, Basic Life and AD&D
• Short/Long Term Disability; Employee Assistance Program
• Paid Vacation and Sick days; Paid Holidays
• Professional development and education assistance; Adoption assistance
• Legal and ID Theft plans
• Annual Bonus opportunity; internal promotions/career advancement
• Company Vehicle/Insurance (applies to certain positions)

Other

Disclaimer: The statements describe the general nature and level of work and are not an exhaustive list of responsibilities or skills. Glory Global Solutions, Inc. is an Equal Opportunity / Affirmative Action Employer and an E-Verify Employer. Unsolicited resumes are not accepted by Glory. This posting may reference multiple related roles.

Physical Demands and Work Environment: Requires lifting up to 50 pounds; ability to sit/stand for long periods; occasional travel including overnight; driving to customer sites; ability to work at diverse client sites; on-call rotation as needed.