Service Technician

Grundfos GmbH; Fresno (CA); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Three days of volunteering leave per年

On-demand training and development

Job summary

Grundfos GmbH in Fresno, CA is seeking a hands-on Service Technician to lead end-to-end workshop and field service for pump systems. You will inspect, repair, and report on pumps, travel to sites, and ensure safety and quality standards are met daily.

The role requires 2+ years in service or workshop settings, a technical degree, and proficiency with SAP, Word, and Excel. Travel along the West Coast is expected, with onsite presence when not traveling.

Qualifications

• A bachelor’s degree or equivalent in a mechanical/electrical or related technical field.
• Minimum 2+ years of relevant service, repair, or workshop experience.
• Experience servicing pumps, motors, controls, or rotating equipment.
• Proficiency with SAP, MS Word and MS Excel.

Responsibilities

• Inspect, fault analyze, repair, and performance test returned pumps in workshop and at customer sites.
• Register customer information, perform risk assessments, and clean pumps per EHS standards.
• Process warranty claims, report quality issues, and prepare quotations for non-warranty repairs.
• Deliver repair reports to customers and coordinate packing, shipping, and returns.
• Maintain workshop equipment calibration and perform safety inspections.
• Build and maintain relationships with customers, service partners, and internal stakeholders while communicating SH&E matters.

Skills

Detail-oriented problem solver

Customer service

Safety-conscious

Independent work

Education

Bachelor’s degree or equivalent in mechanical/electrical field

Tools

SAP

MS Word

MS Excel

Job description

A re you a hands-on technical professional who thrives on diagnosing, repairing, and delivering exceptional service that keeps critical pump systems running? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Technician, you will be managing end-to-end workshop and field service activities — from inspecting and repairing returned pumps to delivering professional reports and ensuring every job meets the highest safety and quality standards.

This position will report directly to the Regional Service and Solutions Director and will be based out of our Fresno, CA facility. Candidates must be willing to travel along the West coast to various customer sites as needed and operate onsite daily when not traveling.

What you will be doing:

As a key part of the Service Delivery team, you'll create impact by delivering first-class service that exceeds customer expectations while nurturing a strong safety culture across every interaction and repair.

Your main responsibilities include:

• Conduct inspection, fault analysis, warranty qualification, repair, and performance testing of returned pumps in the workshop and at customer sites
• Register customer information, perform risk assessments, and clean pumps according to EHS sanitary requirements upon receival
• Process warranty claims in FAS, report product quality issues in QIP, and prepare quotations for non-warranty repairs
• Deliver professional repair reports to customers, coordinate packing and shipping of completed units, and handle merchant returns and credit processing
• Perform regular workshop maintenance including calibration and upgrade of equipment and tools, and conduct workplace safety inspections
• Maintain strong relationships with customers, service partners, and internal stakeholders while communicating Safety, Health, and Environment matters

What makes you a great fit:

Above all, you are a detail-oriented technical problem solver with strong customer service skills, a commitment to safety, and the ability to work independently in a remote, travel-heavy role. We would also imagine that you have:

• A bachelor’s degree or equivalent in a technical discipline (mechanical, electrical, or related field)
• A minimum of 2+ years of relevant work experience in a service, repair, or workshop environment.
• Experience servicing Pumps, motors, controls, or have rotating equipment experience.
• Proficiency with SAP, MS Word, and MS Excel

It is a plus if you also:

• Knowledge of warranty claim processes and quality improvement reporting
• Familiarity with health & safety regulations and risk assessment procedures in a workshop or field service setting

The salary range for this position is $26.77 to $38.96 per hour. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees.Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc.To learn more about our benefits, please visit:Grundfos Benefits

Why you will love working here:

We care! Day to day, you can look forward to:

• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

To get to know us better, follow us on LinkedIn orYoutube . Check out Meet Our People to get to know some of your future colleagues and why they love working at Grundfos.

Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristics protected by applicable law. Our hiring decisions are made on qualifications, merit, and business needs. We encourage all individuals of all backgrounds to apply. Learn more about your Rights as an applicant. If require an accommodation to complete your application or interview, please contact [e-mail]. We are committed to providing a fair and accessible hiring process.

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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