Service Technician

Grundfos GmbH; Allentown (Lehigh County); On-site; USD 53,338 - 77,730; Full time

Job summary

Grundfos GmbH in Allentown, PA, is seeking a hands-on Service Technician to manage end-to-end workshop and field service activities—inspecting, repairing, and delivering professional reports while upholding safety and quality standards.

You will travel to sites as needed, coordinate parts and shipments, perform warranty and non-warranty quotes, and maintain strong relationships with customers and internal teams.

Qualifications

• Bachelor's degree in a technical discipline (mechanical, electrical, or related field).
• Minimum of 5+ years in service, repair, or workshop environments.
• Experience servicing pumps, motors, controls, or rotating equipment.
• Proficiency with SAP, MS Word, and MS Excel.

Responsibilities

• Inspect, fault analyze, repair, and test returned pumps in workshop and at customer sites.
• Register customer information, perform risk assessments, and clean pumps per EHS requirements.
• Process warranty claims in FAS, report quality issues in QIP, and prepare quotes for non-warranty repairs.
• Deliver repair reports, coordinate packing/shipping, and manage returns/credits.
• Maintain workshop equipment, calibration, and safety inspections.
• Maintain relationships with customers, service partners, and internal stakeholders on Safety, Health, Environment matters.

Skills

Bachelor's degree in mechanical/electr

5+ years experience

Pumps/rotating equipment

Customer service mindset

Education

Bachelor's degree in technical discipline

Tools

SAP

MS Word

MS Excel

Job description

Are you a hands-on technical professional who thrives on diagnosing, repairing, and delivering exceptional service that keeps critical pump systems running? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Technician, you will be managing end-to-end workshop and field service activities — from inspecting and repairing returned pumps to delivering professional reports and ensuring every job meets the highest safety and quality standards.

This position will report directly to the Head of Service & Solutions for the Northeast and will be onsite based in Allentown, PA. Candidates will be expected to travel out to the field as needed and then work onsite.

What you will be doing:

As a key part of the Service Delivery team, you\'ll create impact by delivering first-class service that exceeds customer expectations while nurturing a strong safety culture across every interaction and repair.

Your main responsibilities include:

• Conduct inspection, fault analysis, warranty qualification, repair, and performance testing of returned pumps in the workshop and at customer sites
• Register customer information, perform risk assessments, and clean pumps according to EHS sanitary requirements upon receival
• Process warranty claims in FAS, report product quality issues in QIP, and prepare quotations for non-warranty repairs
• Deliver professional repair reports to customers, coordinate packing and shipping of completed units, and handle merchant returns and credit processing
• Perform regular workshop maintenance including calibration and upgrade of equipment and tools, and conduct workplace safety inspections
• Maintain strong relationships with customers, service partners, and internal stakeholders while communicating Safety, Health, and Environment matters

What makes you a great fit:

Above all, you are a detail-oriented technical problem solver with strong customer service skills, a commitment to safety, and the ability to work independently. We would also imagine that you have:

• A bachelor’s degree or equivalent in a technical discipline (mechanical, electrical, or related field)
• A minimum of 5+ years of relevant work experience in a service, repair, or workshop environment.
• Experience servicing Pumps, motors, controls, or have rotating equipment experience is required.
• Proficiency with SAP, MS Word, and MS Excel

It is a plus if you also:

• Knowledge of warranty claim processes and quality improvement reporting
• Familiarity with health & safety regulations and risk assessment procedures in a workshop or field service setting

The salary range for this position is $25.62 per hour to $37.37. Individual pay will be determined based on market location and the candidate\'s profile. The range listed is just one component of Grundfos\u2019s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. To learn more about our benefits, please visit: Grundfos Benefits