Service Technician

ECI Group; Davenport (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Service Technician, where you will play a vital role in ensuring the comfort and safety of residents. This dynamic position involves performing maintenance and service work, providing excellent customer service, and contributing to a team that values operational excellence. With a robust benefits package and opportunities for professional development, this role offers a chance to grow in a supportive environment. If you have a passion for service and a commitment to quality, this is the perfect opportunity to make a difference in the community.

Benefits

Bonus potential

30% rental discount at ECI properties

Paid time off and company holidays

401k plus 4% company match

Wellness plans

Flexible spending accounts

Dependent care

Professional development programming

Designated Mentor from day one

Qualifications

• 2+ years of general maintenance experience in multi-unit property management.
• Familiarity with HVAC, plumbing, electrical, and fire protection systems.

Responsibilities

• Handle resident service requests via online ticketing system promptly.
• Perform maintenance tasks including repairs and groundskeeping.
• Assist with health and safety issues by reporting potential hazards.

Skills

General Maintenance

Customer Service

HVAC Knowledge

Plumbing Skills

Electrical Knowledge

Education

High School Diploma or GED

Tools

Maintenance Tools

Microsoft Office Suite

Yardi

Job description

Description

Location: Verso - Davenport, FL

ECI Group is seeking a dynamic, customer-centric Service Technician to join our growing team! The Service Technician is a critical member of our onsite community team, performing maintenance and service work that ensures our properties meet our standards of operational excellence and uphold our company values. Our Service Technicians take pride in knowing that they provide excellent service to our residents and ensure their comfort and safety needs are upheld at the highest standard.

About Us

ECI Group has been building communities and enriching lives for over 50 years by developing, building, investing in, and operating multifamily housing throughout the Southeast. While ECI is proud of its history, we are even more excited about our future. We are privately owned and fully integrated – developing, constructing, and managing our properties. ECI Group owns and operates approximately 7,000 + units, with more communities in active development. At ECI, we are guided by our core values, the heart of which is working as One Team, Better Together.

What’s In It For You?

In addition to competitive pay, ECI’s robust benefits package includes:

• Bonus potential
• 30% rental discount at ECI properties
• Paid time off and company holidays
• 401k plus 4% company match
• Wellness plans, flexible spending accounts, and dependent care
• Participation in professional development programming, including a designated Mentor from day one

What You’ll Do

• Handle resident service requests via online ticketing system on a timely basis while providing fantastic customer service.
• Perform or assist in all phases of apartment and property maintenance including make-readies, walking vacant units, groundskeeping, punch-out work, trash-out, maintaining the swimming pool and golf carts, and interior and exterior repairs.
• Assist in the upkeep of the exterior and interior of the property.
• Assist the Service Manager with health and safety issues by identifying and reporting potential hazards, liability and safety concerns, and unresolved maintenance issues.
• Assist with efforts to prevent, mitigate and repair damage from severe weather events.
• Familiarity with maintenance tools and equipment and ability to operate them in a safe manner.
• Maintain compliance with company policies, ADA, OSHA and other regulations affecting the maintenance of the property.

Requirements

What You’ll Need

• High school diploma or GED along with a valid driver’s license.
• A minimum of 2 years of general maintenance experience in multi-unit property management.
• Working knowledge of HVAC, plumbing, electrical, fire protection and energy management systems.
• Work as scheduled, including weekend and on-call shifts as needed.
• Ability and willingness to work overtime if needed.

What’ll Set You Apart

• EPA certification Type I or II as well as other certifications/licenses as required by local, state or other regulations.
• Basic knowledge of Microsoft Office Suite, Internet, Yardi, and other relevant applications.

Physical Activities and Work Environment

• Requires frequent lifting and moving of objects up to 75 pounds.
• Requires frequent bending and/or stooping, and use of ladders or stepladders, to perform essential maintenance tasks.
• May require regularly climbing stairs to access upper floor apartments.
• Requires frequently working outside in various weather conditions.

ECI Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.